New post worthy? Winword Appcrash

[dcp2]

I am getting the following error when trying to close Microsoft Word
2007 and retain documents for future view or not. I am up to date on
all patches and scans. I dont want to continue an issue, but didnt
see any recent posts (July 2009) regarding issue and have tried all
previously provided fixes and work arounds.. Printer driver, NAV, etc.
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6504.5000
Application Timestamp: 49e7f5b6
Fault Module Name: wwlib.dll
Fault Module Version: 12.0.6504.5000
Fault Module Timestamp: 49e7f5f9
Exception Code: c0000005
Exception Offset: 00aa3a71
OS Version: 6.0.6002.2.2.0.256.4
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

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[danielattrp]

Hi,
I am receiving the exact same error, just began occuring yesterday. Would
love the benefit of the wisdom of this forum. Thanks a lot.
Daniel

 

[Herb Tyson [MVP]]

Do you get the error if you start Word in safe mode? (Hold down the Ctrl key
as Word is starting, and click Yes to the safe mode prompt)

If the error goes away in safe mode, then my guess would be either a
corrupted normal.dotm or a corrupted registry entry. Try renaming
Normal.dotm and the Data key, which is found here:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word

 

[Terry Farrell]

Make sure that you are patched fully up to date as wwlib.dll has had major
updates for security problems. My guess is that you have updated and you
have a third party add-in that is looking for an out-of-date version of the
wwlib.dll. You need to isolate which add-in is at fault and get an update
from the appropriate support site.