This is a public forum it means, that everyone who posts, receives equal
service (non-mandatory not by the users nor by us, MVPs, however most of the
questions are answered.) If you require guaranteed support check out http://support.microsoft.com to see your options.
Thanks for your response, this has been a most fustrating experience.
I purchased the technet subscription and never received any information
on how to access the newsgroups that guarentee a 2 day response. Can
you give me more information on that?