No download but there's email to be downloaded

R

RDavid

Hello,

Outlook 2003 SP1; I have one user who leaves emails on the pop server for
two days and others who do not, the one who leaves messages will,
occasionally, not receive emails from the pop server when there are emails
there. Exiting Outlook and going back in didn't work but after a full PC
reboot, the emails get downloaded. That has happened on and off over
several months. I attributed that problem to Outlook not reading the emails
correctly as far as what has not yet been downloaded versus what has been
downloaded.

Now one of the users who does not leave emails on the pop server is having
the same problem. After their Outlook checks several times and does not
download anything, they've gone into the http interface for the email and
there are emails sitting there waiting for download.

The problem seems to be intermittent, although there may be an explanation,
and the only solution appears to be a full PC reboot.

Anyone have a thought or idea of how I might track this down?????

Thanks,
Rich

PS: Using Norton Corporate client AV, hardware firewall. Have over a dozen
users all on XP Pro SP1 (including the two problems) and everyone else works
just fine.
 
B

BillR [MVP]

Possibly due to the Norton email integration (if turned on) having detected
a virus in one of the emails. Outlook thereafter barfs downloading messages.
For this reason, I disable email antivirus integration.
Try cleaning the mailbox out by downloading with another application with no
antivirus integration but while also ensuring the system is protected from
viruses.
 
R

RDavid

BillR,

Thank you for the reply.

I'm going to try and check that out further. We've had Symantec Corp Client
AV for a very long time and everyone here has had some kind of virus
attached to an email where it's been blocked and not had an Outlook problem.
Your thought is compelling, though, and I'm going to try and see if Symantec
will reply to a support question (knowing them that's not very likely).

If you have any other thoughts, I'm all ears.

Thanks again,
Rich
 
B

BillR [MVP]

good luck. I tried the same with McAfee. They don't like their email scanner
being disabled and just confirmed to purge the store.
 
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