No fax printers are available

[Elia S.]

Hello

I have a terrible problem about FAX:

I have 1 Windows 2003 SP1 + 5 workstations.

Server is: Windows 2003 SP1 + all hotfixes and patches
Server role: File-Sharing (a couple of folders shared via NETBIOS) and FAX
(56k serial V92 modem on COM port)

Clients: n°4 XP PRO SP2+ all hotfixes and n°1 W2000 SP4 + all hotfixes)


Only 1 XP Client correctly connects to the fax console and can send faxes.
The other client got this error

"no printer fax are available" and they wont work.

I have tried with a popular registry key faxfix.reg that works on four
registry keys named RPCProxy, but I already got that keys..

No worm, no firewall on the lan, all patched and updated but I still cannot
use fax.

Any suggestions?

I havent found any help yet.

Thank you

 

[Russ Valentine [MVP-Outlook]]

Many users who have updated an older version of Windows XP to SP2 before
they try to install the fax service appear to be encountering a problem
installing the fax service. In these cases there is no error message during
the installation (distinguishing this from the very common problem where the
installation routine states it cannot find the necessary files). The
installation appears to proceed without error, but when it is over there is
no fax printer apparent and any attempt to send a fax results in the error
message "Fax server information cannot be retrieved. The Fax Wizard will now
close." This problem appears to occur because the security data base is
corrupted as documented here:
http://support.microsoft.com/kb/884018/EN-US/
Note that this article describes a hotfix that users can obtain that might
fix the problem and that Microsoft does NOT recommend simply running the
Esentutl.exe utility to recover from security database corruption.

 

[Elia S.]

I tried that patch with no resolution of the problem.

Any further helps?

cheers

 

[Russ Valentine [MVP-Outlook]]

Nope. I've seen nothing else, but this group is for standalone fax products
only. Those familiar with network faxing problems hang out in the Windows
2000 and XP groups.

 

[Hal Hostetler [MVP P/I]]

You can try this procedure using the Esentutl.exe utility mentioned in the
KB article to recover from security database corruption:

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00270202
HP and Compaq Notebook PCs: Unable to Install Windows XP Fax Software

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
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