No mouse control inside document

[Charles Lavin]

Hi --

I have a Windows XP Pro SP3 box running Office 2003 SP3.

Since the computer was powered up this morning, the user has not had any
type of mouse control inside a Word document.

The user can manipulate the Word window -- minimize it, maximize it, resize
it, move it -- with the mouse. He has full mouse access to all the toolbar
buttons and menu bar items. He can type just fine and move around his
document with the keyboard. He cannot do anything inside the document with
the mouse.

He can't click inside the document to move the cursor. He can't select text.
He can't scroll the document.

This problem first manifested itself in Outlook. The user could do just
about anything he wanted in Outlook except perform any mouse action inside
an email he was composing. I discovered that the same problem happened in
Word. When I stopped Outlook from using Word as its email editor, the
problem went away in Outlook. It still happens in Word.

This problem does not happen in any other Office application. Nor does it
happen in _any_ other application. The mouse is behaving normally everywhere
else.

One of the last things this user did on Friday afternoon was update his
Messenger client. He had no choice; he was getting messages about how he had
to upgrade the client before he could log in to his IM account. He didn't
report anything wrong with the PC on Friday (he might not have noticed
this), but so far this morning he has been severely hindered by this.

I have rebooted the PC twice, and the problem persists.

I have never seen such screwy mouse behavior. Either the mouse works, or it
doesn't ... Here it works fine everywhere except specifically within a Word
document pane.

Does anyone know what's happening here and how to fix it?

Thanks
CL

 

[garfield-n-odie [MVP]]

Close Word 2003 and Outlook 2003. Use regedit to delete the
"\\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data" key from
the Windows registry.

 

[Bill W]

I have a user who is having the same basic problem. Would love to see an answer.



Charles Lavin wrote:

No mouse control inside document
09-Nov-09

Hi -

I have a Windows XP Pro SP3 box running Office 2003 SP3

Since the computer was powered up this morning, the user has not had an
type of mouse control inside a Word document

The user can manipulate the Word window -- minimize it, maximize it, resiz
it, move it -- with the mouse. He has full mouse access to all the toolba
buttons and menu bar items. He can type just fine and move around hi
document with the keyboard. He cannot do anything inside the document wit
the mouse

He cannot click inside the document to move the cursor. He cannot select text
He cannot scroll the document

This problem first manifested itself in Outlook. The user could do jus
about anything he wanted in Outlook except perform any mouse action insid
an email he was composing. I discovered that the same problem happened i
Word. When I stopped Outlook from using Word as its email editor, th
problem went away in Outlook. It still happens in Word

This problem does not happen in any other Office application. Nor does i
happen in _any_ other application. The mouse is behaving normally everywher
else

One of the last things this user did on Friday afternoon was update hi
Messenger client. He had no choice; he was getting messages about how he ha
to upgrade the client before he could log in to his IM account. He did no
report anything wrong with the PC on Friday (he might not have notice
this), but so far this morning he has been severely hindered by this

I have rebooted the PC twice, and the problem persists

I have never seen such screwy mouse behavior. Either the mouse works, or i
does not ... Here it works fine everywhere except specifically within a Wor
document pane

Does anyone know what is happening here and how to fix it

Thank
CL

Previous Posts In This Thread:

No mouse control inside document
Hi -

I have a Windows XP Pro SP3 box running Office 2003 SP3

Since the computer was powered up this morning, the user has not had an
type of mouse control inside a Word document

The user can manipulate the Word window -- minimize it, maximize it, resiz
it, move it -- with the mouse. He has full mouse access to all the toolba
buttons and menu bar items. He can type just fine and move around hi
document with the keyboard. He cannot do anything inside the document wit
the mouse

He cannot click inside the document to move the cursor. He cannot select text
He cannot scroll the document

This problem first manifested itself in Outlook. The user could do jus
about anything he wanted in Outlook except perform any mouse action insid
an email he was composing. I discovered that the same problem happened i
Word. When I stopped Outlook from using Word as its email editor, th
problem went away in Outlook. It still happens in Word

This problem does not happen in any other Office application. Nor does i
happen in _any_ other application. The mouse is behaving normally everywher
else

One of the last things this user did on Friday afternoon was update hi
Messenger client. He had no choice; he was getting messages about how he ha
to upgrade the client before he could log in to his IM account. He did no
report anything wrong with the PC on Friday (he might not have notice
this), but so far this morning he has been severely hindered by this

I have rebooted the PC twice, and the problem persists

I have never seen such screwy mouse behavior. Either the mouse works, or i
does not ... Here it works fine everywhere except specifically within a Wor
document pane

Does anyone know what is happening here and how to fix it

Thank
CL

Close Word 2003 and Outlook 2003.
Close Word 2003 and Outlook 2003. Use regedit to delete th
"\\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data" key fro
the Windows registry

Charles Lavin wrote:


Submitted via EggHeadCafe - Software Developer Portal of Choice
A Comparison of Managed Compression Algorithms
http://www.eggheadcafe.com/tutorial...arison-of-managed-compression-algorithms.aspx

 

[Suzanne S. Barnhill]

Have you tried the proffered suggestion?

Close Word 2003 and Outlook 2003.
Close Word 2003 and Outlook 2003. Use regedit to delete the
"\\HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Word\Data" key from

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA
http://word.mvps.org