normal.dot winword.exe

A

Angelica

OS: XP
Office 2000

when my user exits Word they get the screen to report
Microsoft an error. I view the details of the report and
under ModName: unknown AppName: winword.exe

She is also getting the "..file is in use by another
app...normal.dot" and "normal was being edited by another
word session"

Can somebody please help me as I have exhausted myself
googling this issue.
 
A

Angelica

Thanks, Garfield.

I had read that support document and came across this one
as well
http://support.microsoft.com/default.aspx?scid=kb;en-
us;320475

After removing normal.dot and also deleting the data
folder under the office....registry location my user then
received the runtime error from word written about in
this support doc. I noticed she did have works on the
machine so i removed all works programs from the control
panel and i am hoping this is all that is left; I will
wait and see.

Thanks for the response!!
 
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