ntdll.dll crash in Powerpoint 2007

D

DHTMC

When inserting a .wmv video clip in Powerpoint 2007, a crash forces me to
leave to program. This occurs in safe mode also.
I get this error in the log:
Application Error Faulting application POWERPNT.EXE, version 12.0.4518.1014,
time stamp 0x45428035, faulting module ntdll.dll, version 6.0.6000.16386,
time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9,
process id 0x610, application start time 0x01c826b4f4712377.

I'm using a Dell Inspiron M1710 (XPS) with NVIDIA GeForce Go 7950 GTX
video card

Here are my installed codecs:
[Audio Codecs]
Microsoft Corporation MSG711.ACM 6.0.6000.16386
Microsoft Corporation IMAADP32.ACM 6.0.6000.16386
Microsoft Corporation MSADP32.ACM 6.0.6000.16386
Microsoft Corporation MSGSM32.ACM 6.0.6000.16386
Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3
Codec L3CODECA.ACM 1.9.0.401

[Video Codecs]
Microsoft Corporation MSYUV.DLL 6.0.6000.16386
Microsoft Corporation TSBYUV.DLL 6.0.6000.16386
Microsoft Corporation MSRLE32.DLL 6.0.6000.16513
Microsoft Corporation MSVIDC32.DLL 6.0.6000.16513
Microsoft Corporation IYUV_32.DLL 6.0.6000.16386
Radius Inc. ICCVID.DLL 1.10.0.12
 
A

Austin Myers

Probably the easiest "fix" is to download and re-install Windows Media
Player. Let us know if that doesn't work.


Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com
 
D

DHTMC

Hi Austin.

When I did that I found that I had an even more recent Media Player than
the MS website had to offer, and it wouldn't let me continue. I haven't
found a way to repair/reinstall the Media Player in Vista.... it's not in
"Programs and Features" that I can see.

Anxious to fix this bug which will determine possible downgrade actions.
Thanks.

Austin Myers said:
Probably the easiest "fix" is to download and re-install Windows Media
Player. Let us know if that doesn't work.


Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com


DHTMC said:
When inserting a .wmv video clip in Powerpoint 2007, a crash forces me to
leave to program. This occurs in safe mode also.
I get this error in the log:
Application Error Faulting application POWERPNT.EXE, version
12.0.4518.1014,
time stamp 0x45428035, faulting module ntdll.dll, version 6.0.6000.16386,
time stamp 0x4549bdc9, exception code 0xc0000374, fault offset 0x000af1c9,
process id 0x610, application start time 0x01c826b4f4712377.

I'm using a Dell Inspiron M1710 (XPS) with NVIDIA GeForce Go 7950 GTX
video card

Here are my installed codecs:
[Audio Codecs]
Microsoft Corporation MSG711.ACM 6.0.6000.16386
Microsoft Corporation IMAADP32.ACM 6.0.6000.16386
Microsoft Corporation MSADP32.ACM 6.0.6000.16386
Microsoft Corporation MSGSM32.ACM 6.0.6000.16386
Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG
Layer-3
Codec L3CODECA.ACM 1.9.0.401

[Video Codecs]
Microsoft Corporation MSYUV.DLL 6.0.6000.16386
Microsoft Corporation TSBYUV.DLL 6.0.6000.16386
Microsoft Corporation MSRLE32.DLL 6.0.6000.16513
Microsoft Corporation MSVIDC32.DLL 6.0.6000.16513
Microsoft Corporation IYUV_32.DLL 6.0.6000.16386
Radius Inc. ICCVID.DLL 1.10.0.12
Click to expand...
Click to expand...
 
A

Austin Myers

This is in Vista? You should be able to download Media Player 11 and
reinstall. I'll have a look at it this afternoon and see if I can spot the
problem.



Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com



DHTMC said:
Hi Austin.

When I did that I found that I had an even more recent Media Player than
the MS website had to offer, and it wouldn't let me continue. I haven't
found a way to repair/reinstall the Media Player in Vista.... it's not in
"Programs and Features" that I can see.

Anxious to fix this bug which will determine possible downgrade actions.
Thanks.

Austin Myers said:
Probably the easiest "fix" is to download and re-install Windows Media
Player. Let us know if that doesn't work.


Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com


DHTMC said:
When inserting a .wmv video clip in Powerpoint 2007, a crash forces me
to
leave to program. This occurs in safe mode also.
I get this error in the log:
Application Error Faulting application POWERPNT.EXE, version
12.0.4518.1014,
time stamp 0x45428035, faulting module ntdll.dll, version
6.0.6000.16386,
time stamp 0x4549bdc9, exception code 0xc0000374, fault offset
0x000af1c9,
process id 0x610, application start time 0x01c826b4f4712377.

I'm using a Dell Inspiron M1710 (XPS) with NVIDIA GeForce Go 7950 GTX
video card

Here are my installed codecs:
[Audio Codecs]
Microsoft Corporation MSG711.ACM 6.0.6000.16386
Microsoft Corporation IMAADP32.ACM 6.0.6000.16386
Microsoft Corporation MSADP32.ACM 6.0.6000.16386
Microsoft Corporation MSGSM32.ACM 6.0.6000.16386
Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG
Layer-3
Codec L3CODECA.ACM 1.9.0.401

[Video Codecs]
Microsoft Corporation MSYUV.DLL 6.0.6000.16386
Microsoft Corporation TSBYUV.DLL 6.0.6000.16386
Microsoft Corporation MSRLE32.DLL 6.0.6000.16513
Microsoft Corporation MSVIDC32.DLL 6.0.6000.16513
Microsoft Corporation IYUV_32.DLL 6.0.6000.16386
Radius Inc. ICCVID.DLL 1.10.0.12
Click to expand...
Click to expand...
Click to expand...
 
D

DHTMC

Hi Austin.

Hope you had a great holdiay.

I have run out of time on this problem... back to XP and Office 2003.

Austin Myers said:
This is in Vista? You should be able to download Media Player 11 and
reinstall. I'll have a look at it this afternoon and see if I can spot the
problem.



Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com



DHTMC said:
Hi Austin.

When I did that I found that I had an even more recent Media Player than
the MS website had to offer, and it wouldn't let me continue. I haven't
found a way to repair/reinstall the Media Player in Vista.... it's not in
"Programs and Features" that I can see.

Anxious to fix this bug which will determine possible downgrade actions.
Thanks.

Austin Myers said:
Probably the easiest "fix" is to download and re-install Windows Media
Player. Let us know if that doesn't work.


Austin Myers
MS PowerPoint MVP Team

Provider of PFCPro, PFCMedia and PFCExpress
www.playsforcertain.com


When inserting a .wmv video clip in Powerpoint 2007, a crash forces me
to
leave to program. This occurs in safe mode also.
I get this error in the log:
Application Error Faulting application POWERPNT.EXE, version
12.0.4518.1014,
time stamp 0x45428035, faulting module ntdll.dll, version
6.0.6000.16386,
time stamp 0x4549bdc9, exception code 0xc0000374, fault offset
0x000af1c9,
process id 0x610, application start time 0x01c826b4f4712377.

I'm using a Dell Inspiron M1710 (XPS) with NVIDIA GeForce Go 7950 GTX
video card

Here are my installed codecs:
[Audio Codecs]
Microsoft Corporation MSG711.ACM 6.0.6000.16386
Microsoft Corporation IMAADP32.ACM 6.0.6000.16386
Microsoft Corporation MSADP32.ACM 6.0.6000.16386
Microsoft Corporation MSGSM32.ACM 6.0.6000.16386
Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG
Layer-3
Codec L3CODECA.ACM 1.9.0.401

[Video Codecs]
Microsoft Corporation MSYUV.DLL 6.0.6000.16386
Microsoft Corporation TSBYUV.DLL 6.0.6000.16386
Microsoft Corporation MSRLE32.DLL 6.0.6000.16513
Microsoft Corporation MSVIDC32.DLL 6.0.6000.16513
Microsoft Corporation IYUV_32.DLL 6.0.6000.16386
Radius Inc. ICCVID.DLL 1.10.0.12
Click to expand...
Click to expand...
Click to expand...
 

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