Off2K3 full install thinks it's an upgrade??!!??

Mike Brown · Oct 28, 2006

Hi Mike,

You may want to use the MS Installer cleanup utility then
http://support.microsoft.com/kb/290301/en-us?FR=1
restart and build the \MSOCache (LIS) folder from scratch, but don't lose the list of files in that article. They may come in
handy.

============
Thanks for the reply Bob. Actually this is Mike (Sandra's my wife and
I'm using her laptop to post this)

The link you give might have helped back at the beginning, but it's a
whole new problem now. There is nothing installed but the install CD
thinks there is and wants to do an uograde until it finds the files
aren't there then fails.

Any ideas?>>

Hi again, Bob, and thanks for helping.

Based on the fact that I've uninstalled both versions of Office, I
think I need to be at the point where there is no trace of Office on
the drive so the install disk will do a full install rather than
thinking it's doing an upgrade.

The first step above -- download and use the MS Installer cleanup
utility -- should, if I understand you, remove any files and/or
registry entries associated with Office

I'm confused as to why I should print a list of the files involved and
"build the \MSOCache (LIS) folder from scratch". Isn't that what a
full install will do?

June · Oct 29, 2006