Per this article, they do not support OEM installed software and you must
still apply to them for assistance and replacements:
How to Replace Lost, Broken, or Missing Microsoft Software or Hardware
http://support.microsoft.com/default.aspx?scid=kb;[ln];326246
--
Milly Staples [MVP - Outlook]
Post all replies to the group to keep the discussion intact. Due to
the (insert latest virus name here) virus, all mail sent to my personal
account will be deleted without reading.
After searching google.groups.com and finding no answer, Mercury asked:
| Bob ---
|
| So does MS *now* support OEM MS software and will MS provide a
| replacement disk? That is not what we have been told for a number of
| years. Has the policy changed and where does it say that MS will
| provide OEM backup support for Office or the OS?? Inquiring minds
| would like to know, so we can point people in the right direction,
| after they have a hard time when they call MS and can't get
| replacement OEM disks or support. All the KB articles say differently
| from what you just stated, can users quote you in the future?
|
|
| "Bob Buckland ?
" <75214.226(At Beautiful Downtown)compuserve.com>
| wrote in message || Hi Jill,
||
|| The MS newsgroups are generally peer support. To contact MS about
|| a replacement CD, where your PC supplier has not provided you
|| with the ability to acquire a new CD you can call (800-360-7561
|| in the U.S. and let them know that the PC supplier didn't help.
|| Note, that MS does not have CDs available for versions older than
|| Office 2000.
||
|| ========
|| after lots of
|| trouble with the internet, we did a system
|| recovery. then discovered the modem was bad. repalced the
|| modem and internet works great, but every since the system
|| recover office no longer work (word, excell etc). My
|| shortcut is there, but when i try to open I get an error
|| that says its has to be installed. no install cd's were
|| included in m Hp when I bought it. so I can't I have my
|| certificate of authenticity. Can you help? I tried
|| contacting HP, but they direced me to you. I have
|| purchase date, sn's etc. Please help. Thanks. <<
|| --
|| I hope this helps you,
||
|| Bob Buckland ?
|| MS Office System Products MVP
||
|| *Courtesy is not expensive and can pay big dividends*
||
|| U.S.: MS Sweepstakes & Office 2003 Contest/Trial Software
||
http://microsoftofficecontest.com
||
|| Office 2003 explained
||
http://microsoft.com/uk/office/editions.asp