Office 2000 freezes when I try to save to Floppy drive

A

AJ

Whenever I try to save anything in Excel, Word, or Access onto a floppy disk
it hangs up the system immediately. I left it alone for 10 minutes and it
just sat there and said it was saving but never does. When I try end the task
I get this error...

"This program cannot be closed. If it is being debugged, please resume it or
close the debugger first."

I thought this could have been a hardware error but I can save to the floppy
drive on everything that's not MS Office related like Notepad, Wordpad, MS
Paint, etc.

This is also related to a specific PC model...the Pentium 4 IBM Netvista
(model 6794-11U). I work in a hospital and we use all kinds of PCs here
(Dell, HP, IBM, etc) and this problem only seems to happen on the IBM
Netvistas. The problem kind of sprung up suddenly and now it's affecting the
whole hospital staff that are using the IBMs. I've done a lot of research on
this problem and have come up with nothing. I've fully updated the Windows
updates and Office updates but that didn't change anything either.
 
B

Beth Melton

If you are also using Windows 2000 then a recent update 'broke' the
ability to save files to a floppy.

There is fix available which can be obtained by contacting Microsoft
at: 1-800-936-4900 ( Press 3 for Hotfix support)

If you are outside the US use this link to find a phone number:
http://microsoft.com/worldwide

Tell them you are calling to obtain the hotfix described in KB 904368
(currently not published) and they should set you up with the fix.
Note hotfixes are free and you should not incur any charges.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
H

H. Jane Lee

Beth said:
If you are also using Windows 2000 then a recent update 'broke' the
ability to save files to a floppy.

There is fix available which can be obtained by contacting Microsoft
at: 1-800-936-4900 ( Press 3 for Hotfix support)

If you are outside the US use this link to find a phone number:
http://microsoft.com/worldwide

Tell them you are calling to obtain the hotfix described in KB 904368
(currently not published) and they should set you up with the fix.
Note hotfixes are free and you should not incur any charges.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
Click to expand...
 
H

H. Jane Lee

I spent an hour on the phone with Microsoft support yesterday to
acquire the hotfix for this problem but was told that the KB 904368 did
not exist. Since it took them an entire hour to arrive at this
conclusion, I'd like to think they were just poorly informed/trained.
Could you confirm that this is correct? Thanks in advance!
 
S

Suzanne S. Barnhill

The information provided did say that the article had not yet been
published.
 
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