Office 2000 stops working after install Win2k3 SP1, help!!!

[junior system engineer-syd]

Recently I installed SP1 on a win2k3 server, there is the backgroud of the
story:

The server is mainly used as an terminal server, people login to the server
to use Outlook and Word, the version is Office 2000, there are 20 office 2000
licencse and 15 ts license have been installed, everything is working well
prior to SP1.

After installation of SP1, the user can't use Word, Outlook and Excel, but
power point is still working, the symptom is: when the user click the Outlook
icon, the logo screen shows up, then the whole program disappear straight
away, same symptons applies on Work and Excel.

I logged to the server remotely as administrator, I can run all the programs
without any problem. I checked the event viewer, but it is clean, no error or
warning is reported.

After conduct a series of tests and failed attempts to repair, I had to roll
back SP1, after rolling back, everything back to work.

Can anyone suggest any ideas how to solove this?
any help is highly appreciated.

James
Junior system engineer

 

[Milly Staples [MVP - Outlook]]

You actually have a non-Office problem, rather a problem with the
configuration of SP-1 for Windows Server 2003.

You may have better luck in a group that supports Windows Server 2003.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, junior system engineer-syd asked:

| Recently I installed SP1 on a win2k3 server, there is the backgroud
| of the story:
|
| The server is mainly used as an terminal server, people login to the
| server to use Outlook and Word, the version is Office 2000, there are
| 20 office 2000 licencse and 15 ts license have been installed,
| everything is working well prior to SP1.
|
| After installation of SP1, the user can't use Word, Outlook and
| Excel, but power point is still working, the symptom is: when the
| user click the Outlook icon, the logo screen shows up, then the whole
| program disappear straight away, same symptons applies on Work and
| Excel.
|
| I logged to the server remotely as administrator, I can run all the
| programs without any problem. I checked the event viewer, but it is
| clean, no error or warning is reported.
|
| After conduct a series of tests and failed attempts to repair, I had
| to roll back SP1, after rolling back, everything back to work.
|
| Can anyone suggest any ideas how to solove this?
| any help is highly appreciated.
|
| James
| Junior system engineer

 

[Peter Foldes]

Another disaster from Norton. Office Plug in is enabled.

 

[Milly Staples [MVP - Outlook]]

Why don't they just drop that smelly thing and get on with it? It provides
little help and a lot of headaches.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter Foldes asked:

| Another disaster from Norton. Office Plug in is enabled.
|
|
| "junior system engineer-syd"
| || Recently I installed SP1 on a win2k3 server, there is the backgroud
|| of the story:
||
|| The server is mainly used as an terminal server, people login to the
|| server to use Outlook and Word, the version is Office 2000, there
|| are 20 office 2000 licencse and 15 ts license have been installed,
|| everything is working well prior to SP1.
||
|| After installation of SP1, the user can't use Word, Outlook and
|| Excel, but power point is still working, the symptom is: when the
|| user click the Outlook icon, the logo screen shows up, then the
|| whole program disappear straight away, same symptons applies on Work
|| and Excel.
||
|| I logged to the server remotely as administrator, I can run all the
|| programs without any problem. I checked the event viewer, but it is
|| clean, no error or warning is reported.
||
|| After conduct a series of tests and failed attempts to repair, I had
|| to roll back SP1, after rolling back, everything back to work.
||
|| Can anyone suggest any ideas how to solove this?
|| any help is highly appreciated.
||
|| James
|| Junior system engineer

 

[junior system engineer-syd]

thanks! I check the system, the system did use norton as their AV, but I
can't get it confirmed from Norton that it is the source of problem, do u
know any web site can confirm that so I can proceed further?

thank you very much, any help is appreciated.

 

[Peter Foldes]

James

For another opinion as per your issue I am including the W2K3 group as a link below. I am sure that they will concur on this. There was a couple of similar or should I say same posts there lately but they involved Office 2003

news://msnews.microsoft.com/microsoft.public.windows.server.general


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

thanks! I check the system, the system did use norton as their AV, but I
can't get it confirmed from Norton that it is the source of problem, do u
know any web site can confirm that so I can proceed further?

thank you very much, any help is appreciated.

Why don't they just drop that smelly thing and get on with it? It provides
little help and a lot of headaches.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter Foldes asked:

| Another disaster from Norton. Office Plug in is enabled.
|
|
| "junior system engineer-syd"
| || Recently I installed SP1 on a win2k3 server, there is the backgroud
|| of the story:
||
|| The server is mainly used as an terminal server, people login to the
|| server to use Outlook and Word, the version is Office 2000, there
|| are 20 office 2000 licencse and 15 ts license have been installed,
|| everything is working well prior to SP1.
||
|| After installation of SP1, the user can't use Word, Outlook and
|| Excel, but power point is still working, the symptom is: when the
|| user click the Outlook icon, the logo screen shows up, then the
|| whole program disappear straight away, same symptons applies on Work
|| and Excel.
||
|| I logged to the server remotely as administrator, I can run all the
|| programs without any problem. I checked the event viewer, but it is
|| clean, no error or warning is reported.
||
|| After conduct a series of tests and failed attempts to repair, I had
|| to roll back SP1, after rolling back, everything back to work.
||
|| Can anyone suggest any ideas how to solove this?
|| any help is highly appreciated.
||
|| James
|| Junior system engineer

 

[Peter Foldes]

but I can't get it confirmed from Norton that it is the source of problem,

And you think Norton will admit to it. They do not even admit to their numerous error causing issues for most email clients

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

thanks! I check the system, the system did use norton as their AV, but I
can't get it confirmed from Norton that it is the source of problem, do u
know any web site can confirm that so I can proceed further?

thank you very much, any help is appreciated.

Why don't they just drop that smelly thing and get on with it? It provides
little help and a lot of headaches.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Peter Foldes asked:

| Another disaster from Norton. Office Plug in is enabled.
|
|
| "junior system engineer-syd"
| || Recently I installed SP1 on a win2k3 server, there is the backgroud
|| of the story:
||
|| The server is mainly used as an terminal server, people login to the
|| server to use Outlook and Word, the version is Office 2000, there
|| are 20 office 2000 licencse and 15 ts license have been installed,
|| everything is working well prior to SP1.
||
|| After installation of SP1, the user can't use Word, Outlook and
|| Excel, but power point is still working, the symptom is: when the
|| user click the Outlook icon, the logo screen shows up, then the
|| whole program disappear straight away, same symptons applies on Work
|| and Excel.
||
|| I logged to the server remotely as administrator, I can run all the
|| programs without any problem. I checked the event viewer, but it is
|| clean, no error or warning is reported.
||
|| After conduct a series of tests and failed attempts to repair, I had
|| to roll back SP1, after rolling back, everything back to work.
||
|| Can anyone suggest any ideas how to solove this?
|| any help is highly appreciated.
||
|| James
|| Junior system engineer