Office 2000 suite fails when IP setup changed

[Tom PMP]

This is a very repeatable proble,, but I can't find any info related to in
the knowledge base.

I run Office 2000 SP2 on my laptop, which runs under Windows 2000 SP4. When
at home, I use a fixed IP address for my small home office network. Office
works fine.

When I go to the field, I change the IP configuration to DHCP for use in
hotels, client sites, etc. After I change the IP setup, the Office products
(WORD, Excel, even Wordpad) and several other non-Office applications,
including my browser, crash shortly after startup because they have attempted
to access location 0x00000000 in memory.

Running the Office repair procedure has no effect. Until I get home and
re-install my fixed IP address. Then the repair works, and Office runs fine.

I have tried using a fixed IP address in the field, different from the one
at home. Office repair still fails.

Has anyone else run into this problem, and even better, do they have a fix?

It almost appears to be a software piracy protection scheme gone wrong.

Tom Cox

PS I have tried installing Office SP3, but although SP2 is installed, the
SP3 install says it can't find the correct version of Office to update.

 

[Bob Buckland ?:-\)]

Hi Tom,

Is the repair completing but with no change or are
you not able to complete the repair without the original
installation source?

Is Word setup to use a networked printer driver?
If so, install a local printer driver and set the
default to that one in Word and see if that helps.

You may also run into a similar situation if
you're storing templates, etc on a server drive
that is not available when you're disconnected.

=====
This is a very repeatable proble,, but I can't find any info related to in
the knowledge base.

I run Office 2000 SP2 on my laptop, which runs under Windows 2000 SP4. When
at home, I use a fixed IP address for my small home office network. Office
works fine.

When I go to the field, I change the IP configuration to DHCP for use in
hotels, client sites, etc. After I change the IP setup, the Office products
(WORD, Excel, even Wordpad) and several other non-Office applications,
including my browser, crash shortly after startup because they have attempted
to access location 0x00000000 in memory.

Running the Office repair procedure has no effect. Until I get home and
re-install my fixed IP address. Then the repair works, and Office runs fine.

I have tried using a fixed IP address in the field, different from the one
at home. Office repair still fails.

Has anyone else run into this problem, and even better, do they have a fix?

It almost appears to be a software piracy protection scheme gone wrong.

Tom Cox

PS I have tried installing Office SP3, but although SP2 is installed, the
SP3 install says it can't find the correct version of Office to update. >>
--
Let us know if this helped you,

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Office 2003 Editions explained
http://www.microsoft.com/uk/office/editions.mspx

 

[Tom PMP]

Bob -

All my templates are local. But my default printer is on the network.
Great call. I'll try changing the default setting to a local printer next
time I go into the field and see if that fixes it. Thanks so much!

BTW, I performed the repair operation with the Office CD-ROM in the drive.
It seemed to complete with no errors. If the only problem was a missing
network printer, it may not have actually done anything.

Tom Cox