Office 2000 - Word hangs on XP

[Guest]

I installed Office 2000 on my new XP machine. Was told
they would be compatible. Microsoft Word hangs on the
smallest of files. The technical report being
automatically sent to Msft points to a couple of files
(appcompat.txt and winword.exe.mdmp) for more detail.
However I can't find these files from windows explorer.
Any thoughts are appreciated

 

[carmen]

-----Original Message-----
I installed Office 2000 on my new XP machine. Was told
they would be compatible. Microsoft Word hangs on the
smallest of files. The technical report being
automatically sent to Msft points to a couple of files
(appcompat.txt and winword.exe.mdmp) for more detail.
However I can't find these files from windows explorer.
Any thoughts are appreciated
.

 

[ComputerBob]

This has become a real issue recently for many users that are using both MS Office and Norton Anti-Virus. It seems as though the guys over at Symantec have really screwed up the most recent NAV update in that it has frigged the Office Plug-in portion of the product. If this seems to fit your scenario continue on reading.

1) it does not matter if it is a network or local drive
2) you may also see a delay in characters showing up on screen as you type.

Corrective measure:

Open NAV-
Go to Options-
Verify you are adjusting NAV options-
Go to Miscellaneous-
Turn off the Office Plug-in-
Say OK

Give that a try and let us know.