Office 2003 and Genuine Validation ActiveX controls

D

_dolphin117

Hope someone can help me - I installed the Windows Genuine Advantage
Notifications today and every time i try to validate either my copies of
Windows or Office 2003 it prompts me to run the Genuine Advantage ActiveX
install - I click yes and then it says done but the pop up says it failed to
install. I have checked my internet settings under manage add-ons. I can't
even find the ActiveX control listed for Office Template and Media control
(checked both enabled and disabled) - have confirmed my ActiveX controls are
set to prompt under Internet Options, Security.
Have Admin rights to my PC, have added the microsoft site to my list of safe
sites - running out of options !!! Any suggestions to fix this issue would
be appreciated - thanks !
 
T

Tim

I'm having the same problem as you and tried the same options. This problem started about when yours did. Please let me know if anyone gives you the solution! Thanks! Tim

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
T

Tom Willett

What same problem?
What's with eggheadcafe posting, anyway?
Never make any sense.
Different subject lines, starting a whole new thread and no reference or
snippets of previous thread/posts.
 
D

_dolphin117

Hi Tim,

I managed to solve the problem - here's what I did (to the best of my memory
!)
I found a file called mgadiag.exe on microsoft's web site (here are a couple
of links for it)

http://www.microsoft.com/genuine/diag/default.aspx?displaylang=en

http://www.microsoft.com/genuine/selfhelp/servicerequest.aspx?displaylang=en

which I downloaded and ran. It confirmed my copy of Windows XP was legit
but it would not confirm my copy of office. I found KB article 304498 which
I followed - I also turned off my firewall - restarted IE and went directly
to the Microsoft web site and it worked. Here are a couple of other KB
articles that may be helpful to you

http://support.microsoft.com/kb/905226

http://support.microsoft.com/kb/908440/

good luck :)
 

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