Office 2003 Basic Edition - Installation Error 1603

[Rhonda Lea Kirk]

I have a headache, and I hope you can help, because it's fast becoming a
migraine. <weak grin>

Today I noticed that Outlook was behaving oddly (slow to load), so I went a
couple of unsuccessful rounds with Detect and Repair.

Just for the sake of argument, I ran scanpst.exe (which found and claimed to
repair several errors).

Then I tried first repairing and then reinstalling from the control panel.

Each time, I got a fatal installation error, specifically (having reviewed
the log files) 1603. Frankly, I don't understand everything I'm looking at,
but that much, at least is clear.

Finally, I downloaded the Windows Installer Cleanup Utility and ran it. Now,
of course, everything is gone, and it will not reinstall--same error
message.

Some of the things I've done recently:

Allowed Windows Live Safety Center to clean my registry. But I did it last
week too, and Office was still acting fine afterward.

Downloaded PowerPoint viewer (which refused to open the PP file I downloaded
it for anyway).

Downloaded a Google Desktop plug-in that searches Outlook for attachments.

Downloaded TeleMessage (which, btw, did not work at all).

Installed Plaxo (but that was ages ago, and it caused no problems).

I removed all of the above, along with the Microsoft Office Sounds file.

The only thing I haven't done is remove Windows Live OneCare Beta, which is
very nice, but has caused Boinc to go insane. Tech Support is supposed to be
looking into that particular issue, but I don't think it has anything to do
with this one. At least, I didn't notice that Outlook was acting weird after
I installed it a week ago.

Yes, I tried System Restore, but most of the restore points did not work,
and the ones that did were not helpful. I thought that was kind of odd,
especially last Saturday's System Checkpoint.

So I'm at a loss. If Dell had sent the Windows disks with the computer, I
suppose I'd be a little more aggressive (well, the cleanup utility was
probably overkill), but they didn't, and I haven't had the energy to go do
battle for them.

So, if anyone has any idea how I can solve this problem, I would be very
grateful, because I'm rather dependent on Outlook for just about everything.

Thanks in advance.

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Gyorgy Moldova [MCSE+I, MVP]]

have you tried following the steps at
http://support.microsoft.com/kb/834484/en-us ?

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Dear Gyorgy,

The folder is not encrypted, the drive is not a substitute drive and there
is no security tab (but that's not the error message I'm receiving anyway).
But given that I successfuly reinstalled Outlook shortly after receiving
this laptop from the factory, this doesn't look like a faint hope even if I
could find the non-existent security tab.

I replaced the ose.exe file, and I also ran the LIS tool, which gives back
the following error message:

"The Local Installation Source Tool has encountered an error: 0x80070002."

Thanks.

rl

 

[Rhonda Lea Kirk]

Okay, problem solved, but I still have a headache, because it's kind of
silly that such a common problem (based on all the googling I did) doesn't
have a solution that is easily accessible, i.e., there are a lot of
nonworking solutions that come up first. I didn't find it until after I
received the error message using the LIS Tool and added that error message
into my search, and that was after I'd done all the things I've mentioned
and more.

I still have no idea exactly what it is that fried it, and if anyone has a
clue, I'd like to know.

The thread is here (in microsoft.public.office.update):

http://groups.google.com/group/micr...untered+an+error:+0x80070002#1e7c2279de75d363

and the specific message in the thread with the solution that worked for me
is here:

http://groups.google.com/group/microsoft.public.officeupdate/msg/e9913ebbfe657213

or, in case the link is broken by OE, here:

http://snipurl.com/ou71

I had to use Safe Mode to delete the temp files and the two folders:
Microsoft Office and Update Office 11.

Just for the record, the Windows Installer Cleanup Utility alone did not
solve the problem but my guess would be that it's a necessary part of the
process. The LIS Tool simply did not run.

I hate mucking with the registry, and I was holding my breath as I did it
(stupid, I know, it's just more software), but the steps detailed above are
very easy to follow, and you'd have to be pretty careless to make a mistake.

About the only downside is that I am now using my aircard to download about
105 MB of updates, but as soon as I get dressed (I was up until 3 am mucking
with this, and I've been at it since I woke up this morning at 9), I'll be
taking myself and my laptop elsewhere to get it all done more quickly.

I am grateful that these groups exist, because I did not want to go to Dell,
and I did not want to start all over again (yes, all my data is backed up,
but it's still hours and hours of work).

Thanks for being here.

rl

 

[Rhonda Lea Kirk]

Okay, problem solved, but I still have a headache, because it's kind of
silly that such a common problem (based on all the googling I did) doesn't
have a solution that is easily accessible, i.e., there are a lot of
nonworking solutions that come up first. I didn't find it until after I
received the error message using the LIS Tool and added that error message
into my search, and that was after I'd done all the things I've mentioned
and more.

I still have no idea exactly what it is that fried it, and if anyone has a
clue, I'd like to know.

The thread is here (in microsoft.public.office.update):

http://groups.google.com/group/micr...untered+an+error:+0x80070002#1e7c2279de75d363

and the specific message in the thread with the solution that worked for me
is here:

http://groups.google.com/group/microsoft.public.officeupdate/msg/e9913ebbfe657213

or, in case the link is broken by OE, here:

http://snipurl.com/ou71

I had to use Safe Mode to delete the temp files and the two folders:
Microsoft Office and Update Office 11.

Just for the record, the Windows Installer Cleanup Utility alone did not
solve the problem but my guess would be that it's a necessary part of the
process. The LIS Tool simply did not run.

I hate mucking with the registry, and I was holding my breath as I did it
(stupid, I know, it's just more software), but the steps detailed above are
very easy to follow, and you'd have to be pretty careless to make a mistake.

About the only downside is that I am now using my aircard to download about
105 MB of updates, but as soon as I get dressed (I was up until 3 am mucking
with this, and I've been at it since I woke up this morning at 9), I'll be
taking myself and my laptop elsewhere to get it all done more quickly.

I am grateful that these groups exist, because I did not want to go to Dell,
and I did not want to start all over again (yes, all my data is backed up,
but it's still hours and hours of work).

Thanks for being here.

rl

 

[Rhonda Lea Kirk]

Okay, problem solved, but I still have a headache, because it's kind of
silly that such a common problem (based on all the googling I did) doesn't
have a solution that is easily accessible, i.e., there are a lot of
nonworking solutions that come up first. I didn't find it until after I
received the error message using the LIS Tool and added that error message
into my search, and that was after I'd done all the things I've mentioned
and more.

I still have no idea exactly what it is that fried it, and if anyone has a
clue, I'd like to know.

The thread is here (in microsoft.public.office.update):

http://groups.google.com/group/micr...untered+an+error:+0x80070002#1e7c2279de75d363

and the specific message in the thread with the solution that worked for me
is here:

http://groups.google.com/group/microsoft.public.officeupdate/msg/e9913ebbfe657213

or, in case the link is broken by OE, here:

http://snipurl.com/ou71

I had to use Safe Mode to delete the temp files and the two folders:
Microsoft Office and Update Office 11.

Just for the record, the Windows Installer Cleanup Utility alone did not
solve the problem but my guess would be that it's a necessary part of the
process. The LIS Tool simply did not run.

I hate mucking with the registry, and I was holding my breath as I did it
(stupid, I know, it's just more software), but the steps detailed above are
very easy to follow, and you'd have to be pretty careless to make a mistake.

About the only downside is that I am now using my aircard to download about
105 MB of updates, but as soon as I get dressed (I was up until 3 am mucking
with this, and I've been at it since I woke up this morning at 9), I'll be
taking myself and my laptop elsewhere to get it all done more quickly.

I am grateful that these groups exist, because I did not want to go to Dell,
and I did not want to start all over again (yes, all my data is backed up,
but it's still hours and hours of work).

Thanks for being here.

rl