R
Rhonda Lea Kirk
Okay, problem solved, but I still have a headache, because it's kind of
silly that such a common problem (based on all the googling I did) doesn't
have a solution that is easily accessible, i.e., there are a lot of
nonworking solutions that come up first. I didn't find it until after I
received the error message using the LIS Tool and added that error message
into my search, and that was after I'd done all the things I've mentioned
and more.
I still have no idea exactly what it is that fried it, and if anyone has a
clue, I'd like to know.
The thread is here (in microsoft.public.office.update):
http://groups.google.com/group/micr...untered+an+error:+0x80070002#1e7c2279de75d363
and the specific message in the thread with the solution that worked for me
is here:
http://groups.google.com/group/microsoft.public.officeupdate/msg/e9913ebbfe657213
or, in case the link is broken by OE, here:
http://snipurl.com/ou71
I had to use Safe Mode to delete the temp files and the two folders:
Microsoft Office and Update Office 11.
Just for the record, the Windows Installer Cleanup Utility alone did not
solve the problem but my guess would be that it's a necessary part of the
process. The LIS Tool simply did not run.
I hate mucking with the registry, and I was holding my breath as I did it
(stupid, I know, it's just more software), but the steps detailed above are
very easy to follow, and you'd have to be pretty careless to make a mistake.
About the only downside is that I am now using my aircard to download about
105 MB of updates, but as soon as I get dressed (I was up until 3 am mucking
with this, and I've been at it since I woke up this morning at 9), I'll be
taking myself and my laptop elsewhere to get it all done more quickly.
I am grateful that these groups exist, because I did not want to go to Dell,
and I did not want to start all over again (yes, all my data is backed up,
but it's still hours and hours of work).
Thanks for being here.
rl
silly that such a common problem (based on all the googling I did) doesn't
have a solution that is easily accessible, i.e., there are a lot of
nonworking solutions that come up first. I didn't find it until after I
received the error message using the LIS Tool and added that error message
into my search, and that was after I'd done all the things I've mentioned
and more.
I still have no idea exactly what it is that fried it, and if anyone has a
clue, I'd like to know.
The thread is here (in microsoft.public.office.update):
http://groups.google.com/group/micr...untered+an+error:+0x80070002#1e7c2279de75d363
and the specific message in the thread with the solution that worked for me
is here:
http://groups.google.com/group/microsoft.public.officeupdate/msg/e9913ebbfe657213
or, in case the link is broken by OE, here:
http://snipurl.com/ou71
I had to use Safe Mode to delete the temp files and the two folders:
Microsoft Office and Update Office 11.
Just for the record, the Windows Installer Cleanup Utility alone did not
solve the problem but my guess would be that it's a necessary part of the
process. The LIS Tool simply did not run.
I hate mucking with the registry, and I was holding my breath as I did it
(stupid, I know, it's just more software), but the steps detailed above are
very easy to follow, and you'd have to be pretty careless to make a mistake.
About the only downside is that I am now using my aircard to download about
105 MB of updates, but as soon as I get dressed (I was up until 3 am mucking
with this, and I've been at it since I woke up this morning at 9), I'll be
taking myself and my laptop elsewhere to get it all done more quickly.
I am grateful that these groups exist, because I did not want to go to Dell,
and I did not want to start all over again (yes, all my data is backed up,
but it's still hours and hours of work).
Thanks for being here.
rl