Office 2003 Critical Updates won't Install

[Marv B]

Help!

I have 7 critical updates for various Office 2003 products that will not
install, either manually or via Automation Update.

There is no error code given, just the message "Updates were unable to be
sucessfully installed - The following updates were not installed:" followed
by a listing of the specific updates.

This occurs whether via auto update, by my initiating the updates, by
attempting to update upon shut down of Windows XP, or by downloading the full
version from the Microsoft download site.

I thought that Knowledge Base article 875556 might be the answer, but none
of the suggested solutions there worked either.

I tried to use the Local Installation Source (LIS) tool, but it won't
operate is it thinks that updates are being installed. I think it sees the
updates and wants those done first.

I know of no way to delete the pending updates so I can run the LIS.

My environment is Windows XP SP-2 with all updates (which automatically
installs just fine), and Office 2003 Student and Teacher edition with latest
SP installed.

In reference to article 875556, there is not a C:\MSOCache folder on my hard
drive.

Any help will be appreciated.

Thanks!

 

[peterpangui]

.... run "repair" BUT from your original office software disk.


-----Original Message-----
From: Marv B [mailto:[email protected]]
Posted At: Tuesday, October 10, 2006 12:10 AM
Posted To: microsoft.public.officeupdate
Conversation: Office 2003 Critical Updates won't Install
Subject: Office 2003 Critical Updates won't Install

Help!

I have 7 critical updates for various Office 2003 products that will not
install, either manually or via Automation Update.

There is no error code given, just the message "Updates were unable to be
sucessfully installed - The following updates were not installed:"
followed
by a listing of the specific updates.

This occurs whether via auto update, by my initiating the updates, by
attempting to update upon shut down of Windows XP, or by downloading the
full
version from the Microsoft download site.

I thought that Knowledge Base article 875556 might be the answer, but none
of the suggested solutions there worked either.

I tried to use the Local Installation Source (LIS) tool, but it won't
operate is it thinks that updates are being installed. I think it sees
the
updates and wants those done first.

I know of no way to delete the pending updates so I can run the LIS.

My environment is Windows XP SP-2 with all updates (which automatically
installs just fine), and Office 2003 Student and Teacher edition with
latest
SP installed.

In reference to article 875556, there is not a C:\MSOCache folder on my
hard
drive.

Any help will be appreciated.

Thanks!

 

[Marv B]

Thanks for the suggestion. However, the repair failed. The message was that
an error occurred during the installation, and Setup was unable to complete.

I guesss that I could re-install Office, but I was hoping for something
other than that.

Anyone else have another suggestion?

 

[Marv B]

Well, I solved the problem myself by uninstalling and then re-installing
Office 2003. This turned out easier than I thought it would be.

I first used control panel to remove Office 2003 and did a fresh
installation of Office from the copy of install disk I have on my hard drive.
I then ran Windows update which updated Office with SP 2. After rebooting,
I ran it again and it installed the updates perfectly.

I then rebooted again, put shortcuts for Outlook, Word and Excel on my
desktop, and found that everything was perfect. My calendar, task list, and
prior file references were in place for all programs.

I recommend this procedure and it turned out to be the simplest and least
time consuming in the long run. (I have cable internet so download time is
minimal.)

Hope this helps someone else.
--
Marv B

Thanks for the suggestion. However, the repair failed. The message was that
an error occurred during the installation, and Setup was unable to complete.

I guesss that I could re-install Office, but I was hoping for something
other than that.

Anyone else have another suggestion?
--
Marv B

.... run "repair" BUT from your original office software disk.


-----Original Message-----
From: Marv B [mailto:[email protected]]
Posted At: Tuesday, October 10, 2006 12:10 AM
Posted To: microsoft.public.officeupdate
Conversation: Office 2003 Critical Updates won't Install
Subject: Office 2003 Critical Updates won't Install

Help!

I have 7 critical updates for various Office 2003 products that will not
install, either manually or via Automation Update.

There is no error code given, just the message "Updates were unable to be
sucessfully installed - The following updates were not installed:"
followed
by a listing of the specific updates.

This occurs whether via auto update, by my initiating the updates, by
attempting to update upon shut down of Windows XP, or by downloading the
full
version from the Microsoft download site.

I thought that Knowledge Base article 875556 might be the answer, but none
of the suggested solutions there worked either.

I tried to use the Local Installation Source (LIS) tool, but it won't
operate is it thinks that updates are being installed. I think it sees
the
updates and wants those done first.

I know of no way to delete the pending updates so I can run the LIS.

My environment is Windows XP SP-2 with all updates (which automatically
installs just fine), and Office 2003 Student and Teacher edition with
latest
SP installed.

In reference to article 875556, there is not a C:\MSOCache folder on my
hard
drive.

Any help will be appreciated.

Thanks!