Office 2003 Home and Student fails

[Glenn Wiech]

Hi,

I had the error 'patch package could not be opened...' when trying to
repair/deinstall the existing installation. I used the Windows Installer
Cleanup utility to remove the product and now when I try to install it fails.
When I run setup directly it dies very soon after I enter the product key.

I ran "msiexec /i F:\STD11N.MSI /L*V c:\testing.txt" to gather some
information but it's a rather large file (700K or so). The following is a
small exerpt:

MSI (c) (10:C0) [10:36:58:062]: Doing action: SKURED
Action 10:36:58: SKURED.
Action start 10:36:58: SKURED.
MSI (c) (10:B4) [10:36:58:062]: Invoking remote custom action. DLL:
C:\DOCUME~1\Glenn\LOCALS~1\Temp\MSI8E.tmp, Entrypoint: SetSKUProp
Action ended 10:36:58: SKURED. Return value 3.
Info 2896. An internal error has occurred. (SKURED )
Action ended 10:36:58: ProductKey. Return value 3.
DoDialogSequence: DoDialogSequence: DoAction ProductKey. returned 1603
Action ended 10:36:58: DoDialogSequence. Return value 3.
MSI (c) (10:AC) [10:36:58:078]: Doing action: SetupDW
Action 10:36:58: SetupDW.
Action start 10:36:58: SetupDW.
MSI (c) (10:4C) [10:36:58:078]: Invoking remote custom action. DLL:
C:\DOCUME~1\Glenn\LOCALS~1\Temp\MSI8F.tmp, Entrypoint: SetupDWMain
SetupDW could not get setup.exe path
MSI (c) (10!28) [10:36:58:093]: Doing action: TheFatalError
Action 10:36:58: TheFatalError.
Action start 10:36:58: TheFatalError.
Info 2836. An internal error has occurred. (TheFatalError Restore
)
Action 10:36:58: TheFatalError. Dialog created
Action ended 10:37:00: TheFatalError. Return value 2.
Action ended 10:37:00: SetupDW. Return value 1.
Action ended 10:37:00: INSTALL. Return value 3.

Any ideas?

Regards,

Glenn

 

[Glenn Wiech]

Sorry, it's Office 2003 Student and Teacher Edition.

It's a PC I am working on for a customer. It's a long story as to how we got
to this point.

Regards,

Glenn

 

[TheMadManRules]

This worked for me (from 'Jonathan Wu's .NET and BizTalk Blog
StartCache: Error 0x80070002: failed to get download
90A40409-6000-11D3-8CFE-0150048383C9' (http://tinyurl.com/57kra3)

I ended up cleanning two registry keys which finally made it work:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\11.0\Delivery\90A40409-6000-11D3-8CFE-0150048383C
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Delivery\SourceEngine\Downloads\90A40409-6000-11D3-8CFE-0150048383C

Good Luck