Office 2003 programs freeze after initial install and update.

[ayrob]

I ran a compete install of Office Professional 2003 and Visio Pro 2003. Some
of these programs are having problems freezing. PowerPoint and Word
especially, although all of them seem to freeze periodically.

I elected to keep the older version of these programs and they seem to be
running fine.

Would someone give me some ideas on how to troubleshoot this?

Thanks,


Rob

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Ada Pan [MSFT]]

Hello Rob,

From your description, my understanding of this issue is: Office 2003
programs freeze at random. However, the old Office programs work properly
on the computer.
If this is not correct, please feel free to let me know.

Firstly, I would like to confirm with you if you have followed the
instructions in the article below to install Office 2003.

828956 Information about running multiple versions of Office with Office
2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;828956

If not, I recommend you perform the suggestions provided in the article
KB828956 to reinstall Office 2003 again.

If the suggestion above doesn't help, please follow the steps below to
remove and reinstall Office.

Before we start any items in these steps, let’s back up your outlook data
so as to avoid further file loss. For more information on back up your
outlook data please go to the following link:

For Outlook 2002 and Outlook 2003:

Q287070 OL2002: How to Back Up, Restore, or Move Outlook Data
http://support.microsoft.com/default.aspx?scid=KB;EN-US;287070

Note: This article also applies to Outlook 2003.

Note: If you don't use Outlook for your emails, just skip this step and
move on.

1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe

2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.

3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.

Note: If you have got other old office entries or other Office stand alone
products such as Visio in the list, please remove them together.

4. Close all applications.

5. Click Start menu-> Run, type "regedit" (without the quotation marks) in
the Open box and press Enter.

6. Expand the registry tree on the left pane and locate the following two
registry keys:

HKEY_CURRENT_USER\Software\Microsoft\Office
HKEY_LOCAL_MACHINE\Software\Microsoft\Office

7. Right-click on this key and click Delete to delete those keys.

8. Delete the following folders:

C:\Program Files\Microsoft Office.
C:\Program Files\OfficeUpdate11

9. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.

10. Empty the %Temp% folder.

Note: If some files can't be deleted, please skip them, which don’t
influence the result of the troubleshooting.

11. Empty the Recycle Bin.


12. Restart your computer and install Office 2003.

Please take your time to try the steps and let me know the result at your
earliest convenience. I look forward to hearing from you.


Regards,

Ada Pan

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security
=====================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from your issue.
=====================================================
This posting is provided "AS IS" with no warranties, and confers no rights.