Office 2003 "save as not responding" word and excel docs

E

eddiemac

Just this afternoon I tried to save a word document in a file folder in "my
Documents. I selected "save as" then the file folder and clicked on the icon.
No response so I clicked again. The next to the Save As (Not Responding)
appeared.

I also tried to save an excel file and the save thing happened.

Help
 
N

neo [mvp outlook]

If you have recently patched your workstation, try uninstalling KB 908531
(Security Update MS06-15) to see if your
functionality returns. (Note: I have not been able to duplicate on 3
workstations.)
 
P

paulina.chau

I had the EXACT same problem and fixed it by uninstalling the following
Windows Updates:
KB915597
KB890830
KB911565
KB911562
KB912812
KB908531
KB911567
KB892130
KB890830

Chances are you updated your computer last night through Windows Update
like I did. It is a pain to have to restart every time you uninstall
the patch but it is worth it because I can save again - no problem.
Good luck.
 
T

Tom [Pepper] Willett

KB908531 is the one that is being reported as causing the problems.

Tom
 
T

Tom [Pepper] Willett

Control Panel Add | Remove Programs, and make sure "Show Updates" is checked
at the top.

Then, select the one you want to remove and click "remove".

Tom
 
N

newk

That solved my problem. Thank you.
Now to figure out how NOT to have auto updates reinstall the fix. Do
you suppose anyone has notified Microsoft of a problem in their
security update?
 
A

Alvah Mayo

Microsoft support has a registry fix for this issue. Call 800-936-5700 for
support and to receive the fix.

Tom [Pepper] Willett said:
If you use auto updates, it will reinstall.
MS is aware.

Tom
That solved my problem. Thank you.
Now to figure out how NOT to have auto updates reinstall the fix. Do
you suppose anyone has notified Microsoft of a problem in their
security update?
Click to expand...
Click to expand...
 
P

paulina.chau

Don't know about anyone else but after the removal of 908531 my problem
was NOT fixed so I uninstalled everything else that was updated along
with that patch and it worked fine after that.
 
T

Tom [Pepper] Willett

Problems in Windows Explorer or the Windows shell after you install security
update MS06-015
http://support.microsoft.com/kb/918165
Alvah Mayo said:
Microsoft support has a registry fix for this issue. Call 800-936-5700 for
support and to receive the fix.

Tom [Pepper] Willett said:
If you use auto updates, it will reinstall.
MS is aware.

Tom
That solved my problem. Thank you.
Now to figure out how NOT to have auto updates reinstall the fix. Do
you suppose anyone has notified Microsoft of a problem in their
security update?
Click to expand...
Click to expand...
Click to expand...
 
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