B
BSchmeltz
I have a user that has had multiple reports from other users that when he
sends them an email they receive duplicates, 1st thought was that it was a
problem with the ost. After removing that and creating a new one the problem
seemed to go away. The next time it came back we had the exchange team look
at the server and everything was correct on there end. Now the problem seems
to just happen at random times to random users both internal and external.
So far of all reports there is never more than 2 emails so it isn't
duplicating it multiple times. I have read many places that it is possibly
our Antivirus (Symantec 10.1.5) causing the problem because it is scanning
outgoing emails and they recommend turning this off. Howerver we would have
to turn off all protection for exchange emails and we don't want to leave
ourselves unprotected. So I am hoping there are some other ideas or
suggestions to this problem or possibly a way to prove that it is the AV
client causing the problem. Thank you in advance for any help you can
provide.
sends them an email they receive duplicates, 1st thought was that it was a
problem with the ost. After removing that and creating a new one the problem
seemed to go away. The next time it came back we had the exchange team look
at the server and everything was correct on there end. Now the problem seems
to just happen at random times to random users both internal and external.
So far of all reports there is never more than 2 emails so it isn't
duplicating it multiple times. I have read many places that it is possibly
our Antivirus (Symantec 10.1.5) causing the problem because it is scanning
outgoing emails and they recommend turning this off. Howerver we would have
to turn off all protection for exchange emails and we don't want to leave
ourselves unprotected. So I am hoping there are some other ideas or
suggestions to this problem or possibly a way to prove that it is the AV
client causing the problem. Thank you in advance for any help you can
provide.