Office 2003 SP2 and updates fail to install. install log file has the details

N

Nathaniel

I've got one workstation on my WSUS network that fails the following
updates:
Office 2003 SP2
KB907417 Update for Office 2003
KB932330 Junk email filter Office 2003

I've turned on logging and I have this failure showing up:
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Looking for sourcelist for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media is enabled for product.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing net source list.
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1706 2: -2147483647 3:
MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing media source list.
MSI (s) (1C:7C) [11:22:19:588]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.MSP'
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1314 2: MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:49:713]: Unable to create a temp copy of patch
'MAINSP2ff.MSP'.
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 - Update '{FFB59000-EB47-45BC-842A-EFFBDA635C94}' could not be
installed. Error code 1635. Additional information is available in the log
file C:\DOCUME~1\user\LOCALS~1\Temp\MSI3ef47.LOG.

MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1708
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Unable to delete the file. LastError = 2
MSI (s) (1C:7C) [11:22:49:729]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package exists
and that you can access it, or contact the application vendor to verify that
this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\5e4ac.msi
MSI (c) (14:18) [11:22:49:729]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (14:18) [11:22:49:729]: MainEngineThread is returning 1635
=== Verbose logging stopped: 5/2/2007 11:22:49 ===

How can I fix this error with Office? Orginally the workstation was having
problems uninstalling office so I followed similar procedures to uninstall
Office 2007 manually which worked. I was able to sucessfully install Office
2003 but patching it seems to be problematic.

Any insight or help would be great thanks, Nathaniel.
 
P

Peter Foldes

See my post below to Bill for the fix. Again DO NOT use any Reg Cleaning Tools

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Nathaniel said:
I've got one workstation on my WSUS network that fails the following
updates:
Office 2003 SP2
KB907417 Update for Office 2003
KB932330 Junk email filter Office 2003

I've turned on logging and I have this failure showing up:
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media enabled only if package is
safe.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Looking for sourcelist for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media is enabled for product.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Attempting to use LastUsedSource
from source list.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing net source list.
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1706 2: -2147483647 3:
MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing media source list.
MSI (s) (1C:7C) [11:22:19:588]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.MSP'
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1314 2: MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:49:713]: Unable to create a temp copy of patch
'MAINSP2ff.MSP'.
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 - Update '{FFB59000-EB47-45BC-842A-EFFBDA635C94}' could not be
installed. Error code 1635. Additional information is available in the log
file C:\DOCUME~1\user\LOCALS~1\Temp\MSI3ef47.LOG.

MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1708
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Unable to delete the file. LastError = 2
MSI (s) (1C:7C) [11:22:49:729]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package exists
and that you can access it, or contact the application vendor to verify that
this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\5e4ac.msi
MSI (c) (14:18) [11:22:49:729]: Decrementing counter to disable shutdown. If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (14:18) [11:22:49:729]: MainEngineThread is returning 1635
=== Verbose logging stopped: 5/2/2007 11:22:49 ===

How can I fix this error with Office? Orginally the workstation was having
problems uninstalling office so I followed similar procedures to uninstall
Office 2007 manually which worked. I was able to sucessfully install Office
2003 but patching it seems to be problematic.

Any insight or help would be great thanks, Nathaniel.
Click to expand...
 
N

Nathaniel

Peter-

This installation is from a network share with a custom MST file.
After doing those changes you suggested the setup.exe wizard doesn't display
it's self when I launch it (from the CD or from the network share). Event
log posts this in the application log:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11728
Date: 5/3/2007
Time: 5:22:39 PM
User: DOMAIN\Username
Computer: Computer
Description:
Product: Microsoft Office Professional Edition 2003 -- Configuration
completed successfully.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 39 30 31 31 30 34 30 {9011040
0008: 39 2d 36 30 30 30 2d 31 9-6000-1
0010: 31 44 33 2d 38 43 46 45 1D3-8CFE
0018: 2d 30 31 35 30 30 34 38 -0150048
0020: 33 38 33 43 39 7d 383C9}

I believe after examining regedit that the error in my orginal post is due
to the patches that were installed for Office 2003. Perhaps I could erase
all the regedit entries for the office patches that may still be in the
%windir%\Installer directory?

See my post below to Bill for the fix. Again DO NOT use any Reg Cleaning
Tools

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

Nathaniel said:
I've got one workstation on my WSUS network that fails the following
updates:
Office 2003 SP2
KB907417 Update for Office 2003
KB932330 Junk email filter Office 2003

I've turned on logging and I have this failure showing up:
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media enabled only if package
is
safe.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Looking for sourcelist for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Media is enabled for product.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Attempting to use
LastUsedSource
from source list.
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing net source list.
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (1C:7C) [11:22:18:556]: Note: 1: 1706 2: -2147483647 3:
MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:18:556]: SOURCEMGMT: Processing media source list.
MSI (s) (1C:7C) [11:22:19:588]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.MSP'
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1314 2: MAINSP2ff.MSP
MSI (s) (1C:7C) [11:22:49:713]: Unable to create a temp copy of patch
'MAINSP2ff.MSP'.
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 - Update '{FFB59000-EB47-45BC-842A-EFFBDA635C94}' could not
be
installed. Error code 1635. Additional information is available in the log
file C:\DOCUME~1\user\LOCALS~1\Temp\MSI3ef47.LOG.

MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 1708
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Note: 1: 2729
MSI (s) (1C:7C) [11:22:49:713]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.

MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Attempting to delete file
C:\WINDOWS\Installer\1a9f20.msp
MSI (s) (1C:7C) [11:22:49:729]: Unable to delete the file. LastError = 2
MSI (s) (1C:7C) [11:22:49:729]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists
and that you can access it, or contact the application vendor to verify
that
this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\5e4ac.msi
MSI (c) (14:18) [11:22:49:729]: Decrementing counter to disable shutdown.
If
counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (14:18) [11:22:49:729]: MainEngineThread is returning 1635
=== Verbose logging stopped: 5/2/2007 11:22:49 ===

How can I fix this error with Office? Orginally the workstation was having
problems uninstalling office so I followed similar procedures to uninstall
Office 2007 manually which worked. I was able to sucessfully install
Office
2003 but patching it seems to be problematic.

Any insight or help would be great thanks, Nathaniel.
Click to expand...
 

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