Office 2003 update will download, not install, how can I correct .

[skt]

I have downloaded the latest Office 2003 update, but it will not install,
I've done this several times, no joy. Anyone else having this problem?

 

[Goose[MS]]

Please provide more information so I can try and help. What Office product do
you have installed? (you can check in Start->Control Panel-> Add/Remove
programs).
What update(s) did you try and install? What error message did you receive?
Have you been able to download updates before?

The first thing I always recommend is running a repair on all Office apps
(Help menu -> Detect and Repair).

Gustavo Muñoz
Software Test Engineer
Microsoft

Legal Disclaimer: This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[skt]

I have Office PRo Edition 2003, I have always been able to get my updates
without problem. I also have run repair and then tried again, message is the
same:
Your download is complete" install now.....then red letter message, "unable
to install" does not give reason why or any error message.
TIA for your help.
sandie

 

[Goose[MS]]

What update(s) is this happening with?
This could be happening for a variety of reasons, your previous patches may
have become corrupted, your installation may be additionally damaged, etc. To
give me some detailed debugging information you can try downloading the
update(s) individually from the Microsoft Download Center
http://www.microsoft.com/downloads/search.aspx?displaylang=en, try installing
them manually (just double click). See which fail and what error message they
give you.
Another option, in case your previous patch information has become
corrupted, is to try the Windows Installer Cleanup utility,
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301, but I
recommend this as a final step before considering uninstalling and
reinstalling Office.

HTH

Gustavo