D
David Sherman
I tried msicuu2.exe before I posted the message.
When I tried to change Office 2003 of a Windows XP, service pack 2
machine, the error message states:
This patch package could not be opened. verify that the patch package
exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
Previously, I downloaded the latest Office 2003 patch and installed
it.
I even looked the 1635 error message. That error message has to do
with the Windows XP Plus patch which I have installed on this machine.
Any other suggestions?
thanks
When I tried to change Office 2003 of a Windows XP, service pack 2
machine, the error message states:
This patch package could not be opened. verify that the patch package
exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
Previously, I downloaded the latest Office 2003 patch and installed
it.
I even looked the 1635 error message. That error message has to do
with the Windows XP Plus patch which I have installed on this machine.
Any other suggestions?
thanks
David,
Check out this page and get the msicuu2.exe and install it. I
generally advised people to check the list in the windows installer cleanup
utility against add/remove in the control panel.If its in the cleanup
utility and not in the add/remove its a problem as the programs not fully
uninstalled.Check for any versions of office or office components and
remove them and try to reinstall office
David Sherman said:I am getting the same error message.
setup tries to read a floopt drive.
Files are beflow:
Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 1
ServicePackLevel = 2
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
9/14/2004 4:12:06 PM
Recognized command line switch fecums
Setup path: D:\install\office2003\office\SETUP.EXE
Trying to get version of
D:\install\office2003\office\SETUP.EXE
...succeeded.
D:\install\office2003\office\SETUP.EXE is version 11.0.5510.0
Current version of Setup.exe: 11.0.5510.0
Searching for .INI file: SETUP.INI
D:\install\office2003\office\FILES\SETUP\SETUP.INI
Settings file located:
D:\install\office2003\office\FILES\SETUP\SETUP.INI
GetTempPath returned: c:\temp\
Setup has detected a previously failed installation - Verbose Logging
ON
Reading settings file
D:\install\office2003\office\FILES\SETUP\SETUP.INI
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Product\SkipLangCheck" (Default: 0)
Value: 0
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Product\CheckUpdates" (Default: 0)
Value: 0
Not performing an install, so check for old version being installed is
irrelevant.
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
General properties added: LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"
Writing Task: Main - Microsoft Office 2003
Path: C:\WINDOWS\system32\msiexec.exe
CmdLine: LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"
/fecums pro11n.msi
Looking for setup tasks to process.
9/14/2004 4:12:06 PM WaitForMsiExecDone...
9/14/2004 4:12:06 PM WaitForMsiExecDone exits
Reading from "D:\install\office2003\office\FILES\SETUP\SETUP.INI":
"Cache\CDCache" (Default: 0)
Value: auto
DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt"
DWMSILOGFILE="c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt"
Command Line Logging Parameters: /lpiwaeov "c:\temp\Microsoft Office
2003 Setup(0003)_Task(0001).txt" LOGVERBOSE=1
9/14/2004 4:12:06 PM
Executing Task:
Microsoft Office 2003
"C:\WINDOWS\system32\msiexec.exe" LAUNCHEDFROMSETUP="1"
SETUPEXEPATH="D:\install\office2003\office\" SETUPEXENAME="SETUP.EXE"
/fecums pro11n.msi /lpiwaeov "c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt" LOGVERBOSE=1
DWSETUPLOGFILE="c:\temp\Microsoft Office 2003 Setup(0003).txt"
DWMSILOGFILE="c:\temp\Microsoft Office 2003
Setup(0003)_Task(0001).txt"
Type: msi
Ignore Return Values: False
Reboot: False
Successfully launched MsiExec....
9/14/2004 4:13:44 PM Chained install return code: 1635
Exit code was an error.
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.
***** Setup exits
9/14/2004 4:13:44 PM
(return = 1635)
also
=== Verbose logging started: 9/14/2004 16:12:06 Build type: SHIP
UNICODE 3.00.3790.2180 Calling process:
C:\WINDOWS\system32\msiexec.exe ===
MSI (c) (A4:6C) [16:12:06:750]: Resetting cached policy values
MSI (c) (A4:6C) [16:12:06:750]: Machine policy value 'Debug' is 0
MSI (c) (A4:6C) [16:12:06:750]: ******* RunEngine:
******* Product: {91110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (c) (A4:6C) [16:12:06:765]: Client-side and UI is none or basic:
Running entire install on the server.
MSI (c) (A4:6C) [16:12:06:765]: Grabbed execution mutex.
MSI (c) (A4:6C) [16:12:06:765]: Cloaking enabled.
MSI (c) (A4:6C) [16:12:06:765]: Attempting to enable all disabled
priveleges before calling Install on Server
MSI (c) (A4:6C) [16:12:06:781]: Incrementing counter to disable
shutdown. Counter after increment: 0
MSI (s) (6C:9C) [16:12:06:796]: Grabbed execution mutex.
MSI (s) (6C:78) [16:12:06:796]: Resetting cached policy values
MSI (s) (6C:78) [16:12:06:796]: Machine policy value 'Debug' is 0
MSI (s) (6C:78) [16:12:06:796]: ******* RunEngine:
******* Product: {91110409-6000-11D3-8CFE-0150048383C9}
******* Action:
******* CommandLine: **********
MSI (s) (6C:78) [16:12:06:796]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (6C:78) [16:12:06:812]: End dialog not enabled
MSI (s) (6C:78) [16:12:06:812]: Original package ==>
C:\WINDOWS\Installer\52f0a0b.msi
MSI (s) (6C:78) [16:12:06:812]: Package we're running from ==>
C:\WINDOWS\Installer\52f0a0b.msi
MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{91110409-6000-11D3-8CFE-0150048383C9}'.
MSI (s) (6C:78) [16:12:06:953]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (6C:78) [16:12:07:031]: Opening existing patch
'C:\WINDOWS\Installer\1ff23.msp'.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2:
C:\WINDOWS\Installer\1ff23.msp 3: -2147287038
MSI (s) (6C:78) [16:12:07:031]: Couldn't find local patch
'C:\WINDOWS\Installer\1ff23.msp'. Looking for it at its source.
MSI (s) (6C:78) [16:12:07:031]: Resolving Patch source.
MSI (s) (6C:78) [16:12:07:031]: User policy value 'SearchOrder' is
'nmu'
MSI (s) (6C:78) [16:12:07:031]: User policy value 'DisableMedia' is 0
MSI (s) (6C:78) [16:12:07:031]: Machine policy value
'AllowLockdownMedia' is 1
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Looking for sourcelist for
product {B35D2036-2294-467B-BD95-C19775416ECA}
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Adding
{B35D2036-2294-467B-BD95-C19775416ECA}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Now checking product
{B35D2036-2294-467B-BD95-C19775416ECA}
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing net source
list.
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Trying source C:\Program
Files\OfficeUpdate11\Cabs\511466\.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 2203 2: C:\Program
Files\OfficeUpdate11\Cabs\511466\511466.mso-Binary-GLB.msp 3:
-2147287037
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (s) (6C:78) [16:12:07:031]: Note: 1: 1706 2: -2147483647 3:
511466.mso-Binary-GLB.msp
MSI (s) (6C:78) [16:12:07:031]: SOURCEMGMT: Processing media source
list.
MSI (s) (6C:78) [16:12:12:171]: Note: 1: 2303 2: 31 3: A:\
MSI (s) (6C:78) [16:12:16:296]: Note: 1: 2303 2: 31 3: A:\
MSI (s) (6C:78) [16:12:16:296]: SOURCEMGMT: Resolved source to:
'511466.mso-Binary-GLB.msp'
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1314 2:
511466.mso-Binary-GLB.msp
MSI (s) (6C:78) [16:12:16:359]: Unable to create a temp copy of patch
'511466.mso-Binary-GLB.msp'.
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 1708
MSI (s) (6C:78) [16:12:16:359]: Note: 1: 2729
MSI (s) (6C:78) [16:12:16:375]: Note: 1: 2729
MSI (s) (6C:78) [16:12:16:375]: Product: Microsoft Office Professional
Edition 2003 -- Installation failed.
MSI (s) (6C:78) [16:12:16:406]: MainEngineThread is returning 1635
This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor
to verify that this is a valid Windows Installer patch package.
C:\WINDOWS\Installer\52f0a0b.msi
MSI (c) (A4:6C) [16:12:16:406]: Decrementing counter to disable
shutdown. If counter >= 0, shutdown will be denied. Counter after
decrement: -1
MSI (c) (A4:6C) [16:12:16:406]: MainEngineThread is returning 1635
=== Verbose logging stopped: 9/14/2004 16:12:16 ===
Thanks
0Hi,
Based on the article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;826511&Product=off203 , please try the following:
1. Select Start > Run; type %TEMP%; in the resulting window, you can find
log files for Office 2003 installation; Open the file: Microsoft Office
2003 Setup(####)_Task(0002).txt where the #### characters in the log file
names are numbers that start with 0001. They increment by one each time
that you run Setup. Therefore, the log file that has the highest number is
the log file for the most recent time that you ran Setup.
2. Reply to this posting with the data present in the above said file.
Regards,
Jagadeesh.P,
Microsoft.