Office 2004 on Intel works, for a while, then apps will not launch

[AlexMorin]

Hello all!

I searched previous posts extensively before posting. But my problem
does not seem to come from corrupted fonts or preferences.

Problem : Office apps work fine after a reboot, but eventually, I
become unable to relaunch them. I have to reboot again to get them to
work.

Details : MacBook Pro, 1gig of ram. Office 2004 11.2.6. OS 10.4.7.
I'll open Entourage, work a bit, close it, and then I can't open it
anymore. The splash screen does not even appear completely (white
rectangle).

Console gives :

*****
Date/Time: 2006-08-09 12:03:11.089 -0400
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [369]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All
rights reserved.)

PID: 485
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffffffa8
....


Tried : I have deleted the font cache and the carbon registration
database. I have tried a different user on the same machine. I have
reinstalled Office completely. All to no avail...

Help, ideas and moral support will be greatly appreciated, thanks!

 

[Bob Greenblatt]

Hello all!

I searched previous posts extensively before posting. But my problem
does not seem to come from corrupted fonts or preferences.

Problem : Office apps work fine after a reboot, but eventually, I
become unable to relaunch them. I have to reboot again to get them to
work.

Details : MacBook Pro, 1gig of ram. Office 2004 11.2.6. OS 10.4.7.
I'll open Entourage, work a bit, close it, and then I can't open it
anymore. The splash screen does not even appear completely (white
rectangle).

Console gives :

*****
Date/Time: 2006-08-09 12:03:11.089 -0400
OS Version: 10.4.7 (Build 8J2135)
Report Version: 4

Command: Microsoft Entourage
Path: /Applications/Microsoft Office 2004/Microsoft Entourage
Parent: WindowServer [369]
Rosetta: Yes

Version: 11.2.5 (11.2.5 (060620), © 2004 Microsoft Corporation. All
rights reserved.)

PID: 485
Thread: 0

Exception: EXC_BAD_ACCESS (0x0001)
Codes: KERN_INVALID_ADDRESS (0x0001) at 0xffffffa8
...



Tried : I have deleted the font cache and the carbon registration
database. I have tried a different user on the same machine. I have
reinstalled Office completely. All to no avail...

Help, ideas and moral support will be greatly appreciated, thanks!

Have you repaired permissions? Was office test drive ever installed? If so,
did you use remove office before installing (or reinstalling) office 2004?

Quit all Office apps. Then use Activity monitor to Quit Database Daemon.
Then empty the trash and try again. What happens?

 

[AlexMorin]

Have you repaired permissions?

Yes I have. Repaired the file system as well.

Was office test drive ever installed?

No, never. I made sure it was unselected when installing OS X. I did
let the OS X installer copy over all my Apps from my previous Powerbook
G4, including my Off2k4 install. That may be a part of the problem.
Maybe...

If so,
did you use remove office before installing (or reinstalling) office 2004?

No I removed it manualy since the Office installer off the CD did not
seem to offer me an uninstall option. I dug trough the filesystem using
Spotlight to remove all I could find. Not very clean I guess.
So there is an Office uninstaller? Where?

Quit all Office apps. Then use Activity monitor to Quit Database Daemon.
Then empty the trash and try again. What happens?

I'll try that as soon as possible. What do you want me to trash?


Thanks for the tips!

 

[Paul Berkowitz]

No I removed it manualy since the Office installer off the CD did not
seem to offer me an uninstall option. I dug trough the filesystem using
Spotlight to remove all I could find. Not very clean I guess.
So there is an Office uninstaller? Where?

In the Microsoft Office 2004 folder / Additional Tools folder. (It's also in
the same place on the CD.) That's what you need, and why you're having
problems. Run Remove Office, then empty the trash, then reinstall again from
the CD, then apply updates.


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

 

[AlexMorin]

In the Microsoft Office 2004 folder / Additional Tools folder. (It's also in
the same place on the CD.) That's what you need, and why you're having
problems. Run Remove Office, then empty the trash, then reinstall again from
the CD, then apply updates.


--
Paul Berkowitz
MVP MacOffice
Entourage FAQ Page: <http://www.entourage.mvps.org/faq/index.html>
AppleScripts for Entourage: <http://macscripter.net/scriptbuilders/>

Please "Reply To Newsgroup" to reply to this message. Emails will be
ignored.

PLEASE always state which version of Microsoft Office you are using -
**2004**, X or 2001. It's often impossible to answer your questions
otherwise.

Thanks a lot! The symptoms had already subsided before the uninstall,
but now am confident I have a clean install going.
It was weird... Even Office updates downnloaded manualy would not
launch...

Thanks to both of you for your help.

Alex