Office 2007 Defects

[Harlan Grove]

Harlan -

..."inessential"...

You're drinking the Kool Aid, man

....

No, I've just achieved an appropriate level of cynicism before you have.

Inessential from Microsoft's perspective. Either you're using software
someone else bought for you to use, in which case MSFT doesn't much care
about YOUR user experience, or you bought it yourself ALREADY, in which case
how would offering free support bring in any more money from you? If you did
buy a pre-SP1 release of any Microsoft software yourself, you've already
proven you don't pay much if any attention to community experience using
Microsoft software.

 

[Charles W Davis]

The vast majority of users never have a problem. Think of the hundred
million users. Posts to the newsgroups are in the 10s of thousands. Most
clearly define their problem in the correct newsgroup and get their issue
resolved.

 

[Herb Tyson [MVP]]

million users. Posts to the newsgroups are in the 10s of thousands. Most
clearly define their problem in the correct newsgroup and get their issue
resolved.

 

[Steve]

Now you've hit the nail on the head - if this truly is MS's perspective,
somebody needs to be shot! Let me make an analogy to an automobile...if your
car company didn't have a warranty...or wouldn't honor it...or made you drive
to Detroit for a fix (because they already got your money)...you'd buy
another brand! The reality is: there is no other brand! So if MS wants to
preserve their monopoly, this issue needs to be addressed for their own good
(and ours!).

The software I'm using is Office 2007 SBE, it's brand new and I paid good
money for it...I think it should work better than the old version I had
(Which was flawless for many years).

 

[Herb Tyson [MVP]]

Oops... darn Send button.

The vast majority of users never have a problem. Think of the hundred
million users. Posts to the newsgroups are in the 10s of thousands. Most
clearly define their problem in the correct newsgroup and get their issue
resolved.

More likely, the vast majority of users do encounter problems, but don't
know that the newsgroups exist, and aren't motivated to spend the needed
amount of time on the telephone or otherwise to try to figure out a
solution.

Put another way... I have NEVER met a user of Word or Outlook who
doesn't--when asked--have a problem or issue... and I've met plenty. You can
imagine how boring the parties I go to must be when the topic of discussion
is Microsoft Office. But, that's another matter. ;-)

 

[Steve]

You are absolutely correct ! I've had very few problems with MS software
going back to the very first version of Windows. Think of all those
sales...most of the few customers with issues get help from kind strangers at
no cost to Microsoft...so shouldn't they be able to afford to provide quality
help in regard to an issue that can not be fixed by all the intelligent
guesses?

 

[Steve]

Herb -

You're the man!

I vote for you to take over Microsoft and straighten it out...I guess Mr.
Gates must be too busy giving his money away (I could use a few bucks!).

 

[funnybroad]

FOR HERB AND STEVE:

I don't know if it's true, but if it is, I wonder where those Office
developers are hiding out... the ones who got paid those "billions" and
didn't finish what they started:

Original URL:
http://www.regdeveloper.co.uk/2007/07/10/turner_microsoft_partners/
Microsoft vows to bark like a dog for you in 2008
By Gavin Clarke in Denver
Published Tuesday 10th July 2007 20:37 GMT

WPC Microsoft has promised "big dog" products and R&D spend next year, to
defend its partner turf and go head-to-head against competitors new and old.
Woof!

Opening the company's annual Worldwide Partner Conference chief operating
officer Kevin Turner announced Feb. 27, 2008, would herald the biggest single
day of launches in Microsoft's history (at least since the last, biggest
single one-day release of Windows Vista and Office 2007 on January 30) with
Windows Server 2008, SQL Server 2008, and Visual Studio 2008.

<snip>

The investment, building on Windows Vista and Office 2007 this year, made
Microsoft a reliable partner, Turner said. "Those were huge, huge big dog
releases... multi billion dollar products. That's only part of the story." In
Fiscal 2008: "I see money, I can see monetization. I can smell it, I can hear
it, I can see it. This is the year we are going to monetize innovation we
have talked about."

Woof!

<snip>

 

[Bob I]

I haven't seen a single piece of software that hasn't had something
wrong with it, from ANYONE. Imagining that it would exist, is pure fantasy.

 

[Charles W Davis]

Read up!
I began programming in 1957. My first job, after programming class, was to
fix bugs in an Electric Utility company's programs. Then on to an aircraft
manufacturer whose programs also needed debugging. Then the manufacturer of
rocket engines to debug their programs. For a change of pace, a toy
manufacturer, to debug and redesign and manage the implementation of their
entire order processing system. Finally, to a big blue subsidiary where I
designed and managed the implementation of the first on-line credit union
processing system, and finally was a manager in a department at Big Blue
that developed the Customer Information Control System, the most highly
successful software product produced by IBM. Still in use around the world
today. In each instance, other programmers carried on afterwards adding new
function and debugging that function.

What I am getting at is that none of the systems that I was involved with
was ever considered FINISHED. It is just not the nature of programming.
Don't expect any major project to be bug free or otherwise finished.

 

[Anect]

I agree

 

[Milly Staples [MVP - Outlook]]

Sorry - I strongly DISAGREE. Microsoft posts solutions to problems via it Microsoft Knowledge Base Library. When an issue is found, a solution is posted there. Asking Microsoft to post in more than one place causes version control as well as unclear directions for where to look.

Use the Microsoft Knowledge Base Library - http://support.microsoft.com

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Anect asked:

| I agree
|
| "Steve" wrote:
|
|| I would like someone from Microsoft to post replies to this board
|| when a known product defect is discussed. I have encountered two
|| issues in my first 60 days - problems that I see others are having.
||
|| 1-Outlook Express spell check changed to French when Office 2007 is
|| installed. 2-Picture Manager "Edit" and "Picture" commands stop
|| working because a trial version of unwanted upgrades has expired.
||
|| I would like to see an official posting in these threads
|| acknowledging that Microsoft is aware of the issue and what we
|| should expect: a link to a free update to fix the problem; a
|| commitment to provide a solution by a certain date; or "Sorry
|| Charlie - we aint gonna fix that"
||
|| I believe Microsoft should "support" their products for free when
|| the issue is a defect. I can understand paying for "help" - that's
|| not the issue here.
||
|| I would like to request that everyone that sees this thread posts a
|| reply
|| and please add any other "defects" to the list.
||
|| Thank you
||
|| ----------------
|| This post is a suggestion for Microsoft, and Microsoft responds to
|| the suggestions with the most votes. To vote for this suggestion,
|| click the "I Agree" button in the message pane. If you do not see
|| the button, follow this link to open the suggestion in the Microsoft
|| Web-based Newsreader and then click "I Agree" in the message pane.
||
|| http://www.microsoft.com/office/com...-b26d8c166765&dg=microsoft.public.office.misc