office 2007 effects other program

A

a symms

hello since installing office 2007 tr i have another program not related that
crashes

could someone suggest where i should be looking to try and diagnose the
problem ?
 
M

Mike Hall - MS MVP Windows Shell/User

Have you tried uninstalling and re-installing the 'other' program?
 
A

a symms

yes ive tried that didnt make any difference.

i also uninstalled office 2007 and reinstalled it and the other program
worked fine but when i reaplied the tr the third party program failed again.
 
B

Bob Buckland ?:-\)

Hi A.,

What version of Windows are you using and what is the other program?

Is it a standalone, an add-in, etc? Does it have any available updates?

Is there an error message when it crashes, if so, what, and what are the steps you're using when the problem occurs.

============
yes ive tried that didnt make any difference.

i also uninstalled office 2007 and reinstalled it and the other program
worked fine but when i reaplied the tr the third party program failed again. >>
--

Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 
A

a symms

Its on windows xp sevice pack 2. I have also tried the same combination of
programs on vista rc1 with exactly the same problems.

The program is called audatex a bespoke type program for carrying out
estimates on damaged cars. I havnt contacted the program suppliers because i
feel they will probably say its not their problem because office 2007 is
still a beta.

When starting the third party program it generates a splash screen stating
operation not applicable but i cant find any erros in the event logs.

As far as I am aware it is a standalone program which picks up database
information over the internet
 
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