office 2007 help files

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Emp Wes

jcmaison;4416994 said:
I'm using IE8. Below the "Restore Advanced Settings", I have another
button: "Reset" (Réinitialiser in French, I don't know the exact label
used in the original english IE interface). I was speaking about this
one.
Click to expand...
Found the Reset as described (thanks, the instructions are good), did
it, but it did not help. I also followed the steps from the microsoft
web site, with no luck. Have not had the energy yet to uninstall and
re-install Office again. I think by that time, I'd rather go all the
way, re-format with XP instead of Vista, and try my chances there. That
is however not going to happen soon - some time constraints here. I
would also have liked if Microsoft cared enough to fix this.
 
C

codefox

Not sure if this thread is dead or not, but I have had the same problem
and all my registry settings appear to be ok.

THIS IS HOW I FIXED THE PROBLEM..
It appears that the help system needs template or support code from th
internet that is not available on the local PC. I can create and repai
this problem and prove this works:

1) Open Word 2007
2) Click the ? help icon in the top right corner - the Word Help bo
will open up, and display the raw XML in the right frame.
3) At the bottom of the help window is a button that says "Offline"
Click that button and select "Show Content from Office Online"
4) -Assuming that you have an active internet connection-, both th
left and right frames will re-load and the help pages will displa
correctly.

Hope that helps
 
E

Emp Wes

When using online help it also works fine, but the problem is that the
*offline* help does NOT work. I cannot (and frankly don't always want
to) be online all the time. Microsoft put the option there for us to
use offline help, except that it does not work for many people. Any
help with this, or is this one of the issues that does not really bother
Microsoft - therefore no support or help from their side? (I have not
seen a proper response on this topic from Microsoft on ANY of the forums
I've searched)
 
C

codefox

Hi Emp, that's what I meant ... offline help won't work unless you have
online help disabled.

Please Note: I haven't tested this again since all those office2007
help file updates that have come thru in the last couple of weeks. The
issue may have been resolved with those MS updates?
 
W

whittye

Hi all,

Has anyone managed to find a solution for this one? Neither my onlin
or offline help are working for any office applications. I get the inde
displayed but that's all. When I click on an item in the index nothin
happens. I'm running Office 2007 SP2 with Vista SP2. I'm not logged int
http://office.microsoft.com either.

Thanks in advance
 
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Emp Wes

Unfortunately not. I don't hink that there is any intention from
Microsoft's side to look at the issue either.
 
S

seleene

I have the same problem... can get online help but not local.. didnt mess
with registery but did try the other stuff and no help.. any futher ideas?
 
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Emp Wes

No, I found no solution that worked. I am on the point of rather trying
OpenOffice now.
 
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