Office 2007 Home and Student: does KB918792 work?

[J.W.]

I posted this before but got no response. Using Office 2007 Home and
Student, Win XP Pro SP2. The e-mail Send a Copy to mail recipient is grayed
out. Adding the the XPS and PDF add-in on Microsoft's site does not work.

The above KB entry from Microsoft, http://support.microsoft.com/kb/918792,
outlines in step 2 a registry hack. I hesitate to try this without knowing
if it indeed works. Has anyone tried this "fix"?

J.W.

 

[Bob Buckland ?:-\)]

Hi J.W.,

It can depend on what email client you're using as to which method will work (Outlook 2007 [method 1] isn't included in Office 2007
Home and Student Edition). Outlook Express, for example works witht the methods described in method 2. Before modifying that
section of the registry you can export it from RegEdit to a file and if things don't pan out, restore it from that disk file.

With the XPS/PDF add-in installed and the registry entries included you should have an Office Button[File]=>Send choice that has
several email choices, all to send as attachment.

The choice to include 'Send for Review' mentioned in that article for the Quick Access Toolbar is slightly surprising as it usually
adds another send as attachment option, but with the email address envelope appearing within the Word document. If you are trying
to use the Send addressing 'envelope' from a prior Word version on Windows XP you may want to look at adding the 'Send to Mail
Recipient' command to the Quick Access Toolbar (QAT) in addition to or instead of the other choice.

=============
I posted this before but got no response. Using Office 2007 Home and
Student, Win XP Pro SP2. The e-mail Send a Copy to mail recipient is grayed
out. Adding the the XPS and PDF add-in on Microsoft's site does not work.

The above KB entry from Microsoft, http://support.microsoft.com/kb/918792,
outlines in step 2 a registry hack. I hesitate to try this without knowing
if it indeed works. Has anyone tried this "fix"?

J.W. >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[J.W.]

Thanks, Bob. I went ahead and tried it, and unfortunately it does NOT work.
I am using Outlook Express 6.0.

Let me explain in detail what I'm trying to do (and what I always used to be
able to do in Office XP):

I open a Word or Excel document. I click on the icon "Send to Mail
Recipient". This pops open a bar that contains "From" that is prepopulated
with my email address, "To" where I can use my Outlook Express address book
and add an address from it, and "CC" and "Subject" lines. I address the
message, click the button "Send a Copy", and it would EMBED, not attach, the
copy of the document in an email message. I liked this method because it
doesn't require someone opening an attachment, and I used this method
extensively before I got this new computer and Office 2007 Home and Student.

Now when I do this process and click "Send a Copy", Word "encounters a
problem" and closes. I can't locate any KB entries on this issue, and it
drives me nuts because I really used that feature a lot.

Frankly, I wish I hadn't bought this thing now. I wish when Microsoft has
problems of this sort, they would FIX them. The KB entry 918792 listed as
the third option to "resolve" this problem of sending the copy as an
attachment. That is not a "fix", that is a "workaround". When you have a
product that has specific options, you reasonably expect to be able to use
those options, not use a "workaround"!

If anyone has any information on a resolution, I'd sure appreciate it.

J.W.

Hi J.W.,

It can depend on what email client you're using as to which method will
work (Outlook 2007 [method 1] isn't included in Office 2007
Home and Student Edition). Outlook Express, for example works witht the
methods described in method 2. Before modifying that
section of the registry you can export it from RegEdit to a file and if
things don't pan out, restore it from that disk file.

With the XPS/PDF add-in installed and the registry entries included you
should have an Office Button[File]=>Send choice that has
several email choices, all to send as attachment.

The choice to include 'Send for Review' mentioned in that article for the
Quick Access Toolbar is slightly surprising as it usually
adds another send as attachment option, but with the email address
envelope appearing within the Word document. If you are trying
to use the Send addressing 'envelope' from a prior Word version on Windows
XP you may want to look at adding the 'Send to Mail
Recipient' command to the Quick Access Toolbar (QAT) in addition to or
instead of the other choice.

=============
I posted this before but got no response. Using Office 2007 Home and
Student, Win XP Pro SP2. The e-mail Send a Copy to mail recipient is
grayed
out. Adding the the XPS and PDF add-in on Microsoft's site does not work.

The above KB entry from Microsoft, http://support.microsoft.com/kb/918792,
outlines in step 2 a registry hack. I hesitate to try this without
knowing
if it indeed works. Has anyone tried this "fix"?

J.W. >>
--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

 

[Bob Buckland ?:-\)]

Hi J.W.

Hmmm. Yes, it does seem to work for some but not others (i.e. it does work for me to use the 'Send to Mail Recipient' button) so I
suspect there's another application or an Add-in that might be interfering.

Q1. Is there an older version of MS Office Outlook on this computer?

Q2: If you use Start=>Search to locate the Mapi.dll and Mapi32.dll files on your computer (two of the entries in the registry
change) what are the date and version number of each when you right click on each file and choose properties?

Q3: Can you use Office Button=>Send=>Send as Email to successfully send the open document and is it using Outlook Express?

Q4: Have you run Office Diagnostics from Word (Alt, T, O, R)?

Q5: What version of Internet Explorer are you using
(complete version # from Alt, H, A)

Q6: Which of the previously mentioned registry entries were already in place and which did you have to add?

Q7: Are you logged in as Administrator?

Assuming that Outlook Express is set, in Outlook Express, as the default email handler and has access to the Internet through your
firewall here are a couple of things you might want to test.

First, restart the computer, then with Word not running, use start=>search and locate and recycle files found with the search string
of
~$*.*;*.tmp


If you were able to send email as an attachment then
try Word 2007 Email Test A.
============================
A1. Use Start=>Run and type in
Winword.exe /A
to start Word without access to any addins.

A2. Create a new test document (you can type
=rand(9,9) <enter key>
to enter sample text.

A3. Click on the 'Send to Mail Recipient' button on the QAT and send an email to yourself.

A4. If you get a 'Word needs to close' message, uncheck the box to have Word restart, but do click on the link for more details on
the error and copy the 'bucket' and other information into a reply to this message and do send in the Error.

===========
Thanks, Bob. I went ahead and tried it, and unfortunately it does NOT work.
I am using Outlook Express 6.0.

Let me explain in detail what I'm trying to do (and what I always used to be
able to do in Office XP):

I open a Word or Excel document. I click on the icon "Send to Mail
Recipient". This pops open a bar that contains "From" that is prepopulated
with my email address, "To" where I can use my Outlook Express address book
and add an address from it, and "CC" and "Subject" lines. I address the
message, click the button "Send a Copy", and it would EMBED, not attach, the
copy of the document in an email message. I liked this method because it
doesn't require someone opening an attachment, and I used this method
extensively before I got this new computer and Office 2007 Home and Student.

Now when I do this process and click "Send a Copy", Word "encounters a
problem" and closes. I can't locate any KB entries on this issue, and it
drives me nuts because I really used that feature a lot.

Frankly, I wish I hadn't bought this thing now. I wish when Microsoft has
problems of this sort, they would FIX them. The KB entry 918792 listed as
the third option to "resolve" this problem of sending the copy as an
attachment. That is not a "fix", that is a "workaround". When you have a
product that has specific options, you reasonably expect to be able to use
those options, not use a "workaround"!

If anyone has any information on a resolution, I'd sure appreciate it.

J.W. >>

--

Bob Buckland ?
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*