Office 2007 Home & Student Re-Installation Activation Key challeng

[PG]

I'm having an issue with my father's copy of MS-Office Home & Student
2007. He recently had to reformat his laptop, which cleared his original
installation of the software. Now, after I've reloaded the Office Suite onto
his computer and move to launch any of the applications, I'm prompted for the
Activation Key. I have all the orignal packaging, including the certificate
of authenticity. Unfortunately, none of the numbers on the packaging can be
entered into the activation key field.

There is lots of detail around finding alternative MSFT phone support to
re-create an activation key by following the path to 'the correct activation
phone number for your product' - but I sure can't find it and am guessing
it's on a different version of Office (ie not Home/Student)...or later in the
activation key script.

Suggestions?

 

[DL]

If the Laptop was restored to Factory Condition, perhaps it also reinstalled
the Trial Version Of Office, which has to be uninstalled prior to installing
your paid for version?
Within Word>Options what does it say in about word for version?

 

[PG]

Thank you for the suggestion DL. I go there and it lists this as version
details:

Microsoft Office Word 2007 (12.0.6504.5000) SP2 MSO (12.0.6425.1000)
Part of Microsoft Office Home and Student 2007

One other factor that I notice you commenting on elsewhere - there's a
version of WORKS loaded onto this computer too. Factor?

thanks in advance, PG

 

[PG]

Hi again,

I removed Works 2006 from the laptop and it doesn't change the request for
activation key at all...I'm leaning towards the thought that I need to get to
MSFT to request a replacement, as I DO have the Certificate of Authenticity
sticker and from the info on it, MSFT can acknowledge something that allows
them to relay a backup key?????

SSOOOO....how DOES one find out the correct phone number to actually talk to
someone at the Redmond Wonderland of Mac Haters to request another activation
key...something that's discussed at length in their help, but is not
accessible via any of the paths described?