Office 2007 Install Crashes

[Tom Z]

I am having problems installing Office 2007 Professional Plus on several of
our PCs. When I run the setup.exe the splash screen appears for a coule of
seconds and then disappears. I then get a box asking if I want to send a
report to Microsoft.

I have tried installing the windows Installer 3.1 which did not help. Event
Viewer shows an error Event ID 5000 and mentions a msiapicallfailure.

I have also tried copying the files from the CD onto the hard drive and
running the install that way. No luck. It installs on some PCs without any
problems so I know my CD is fine.

All of these had Office 2003 installed previously and I first uninstall that
version. I even tried the msi utility to clean the installation files and
that did not work.
I can reinstall Office 2003 back on with no problems.

Any ideas?

Thanks
Tom Z

 

[Brady Holt]

Install this and make sure there are no instances of Office installed.

http://support.microsoft.com/default.aspx/kb/290301

Post an update for others to know.

 

[Tom Z]

Hi and thanks for the response.

I had already tried that as I stated in my original post. Tomorrow morning
I have an appointment with a Microsoft Office Deployment Engineer and he is
going to help figure out the problem with this. If we get the answer I willl
post it here.

Tom

 

[TXGuy]

Just for the record - from opening statement in 290301:

We recommend that you do not use this utility with 2007 Office system
products. For help removing installations of 2007 Office system products,
click the following article number to view the article in the Microsoft
Knowledge Base:

928218 How to uninstall the 2007 Office system if you cannot uninstall it by
using the "Add or Remove Programs" feature.
http://support.microsoft.com/kb/928218

 

[arson114]

Tom,

Did you ever find the solution to this?

I have the exact same problem.

Thanks,

Stev

 

[Steve]

Did you ever find the solution to this?

I have the exact same problem.

Thanks,

Steve