B
Bettie Claxton
I cannot get any of the Office 2007 applications to load except for Outlook
and Publisher. This is the way I got to this state: I had previously had
problems with office, but I stripped the PC and reladed Vista and then Office
making sure that I was logged on with the account I created during the Vista
setup. I first installed Excel 2000 and then Office 2007 custom keeping the
old versions and not installing Excel 2007. I then ran all the office
applications for the first time. They all worked as they should. Then I
applied services packs for OFfice 2000 and 2007 and ran a MS Update. All
still working. I created a restore point several places along the way. I
logged on and began using it with my domain logon (I'm a domain admin BTS).
All was well for several months until I forgot and installed an uipdate to
TechNet under my domain logon. Both Office 2007 and TechNet stopped working.
I logged off that logon and back in the account I originally used for the
setup. I went to System Restore, but to my surprise all the restore points I
had carefully created were gone, not listed at all. There were a b unch of
ones from when the system automatically stored one for all the updates but
mine were not there. Deep sigh. Still logged on as the setup user I removed
TechNet and Office 2007 entirely and rebooted. Excel 2000 was still working.
I installed Office 2007 and ran it. Word and the rest crash everytime. Here
is the detailed info from the Word Crash and the output info from the debug:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: StackHash_a321
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: a321
Additional Information 2: 874ba20de031b3a68f55952f0ea4c12e
Additional Information 3: 1e48
Additional Information 4: 3f11dbef6dc1a582133b673adc689a9c
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
From debug:
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\WINWORD.EXE', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ntdll.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\kernel32.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f\msvcr80.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msvcrt.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\WWLIB.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\advapi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\rpcrt4.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\gdi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\user32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ole32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft Office\Office12\OART.DLL',
No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\imm32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msctf.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\lpk.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\usp10.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSO.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\apphelp.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\shlwapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\version.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\uxtheme.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Logitech\SetPoint\IMHook.dll', No
symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ntmarta.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\Wldap32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ws2_32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\nsi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\psapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\samlib.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Logitech\SetPoint\lgscroll.dll', No
symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f\msvcp80.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\oleaut32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\1033\WWINTL.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSORES.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSPTLS.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\shell32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\1033\MSOINTL.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\mscoree.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\dwmapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\winspool.drv', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxblziu.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\secur32.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxbljdm.dll', Binary was not
built with debug information.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxblzir.xrs', No symbols loaded.
The thread 'Win32 Thread' (0x1364) has exited with code 0 (0x0).
Windows has triggered a breakpoint in WINWORD.EXE.
This may be due to a corruption of the heap, and indicates a bug in
WINWORD.EXE or any of the DLLs it has loaded.
Any suggestions on what to try next?
and Publisher. This is the way I got to this state: I had previously had
problems with office, but I stripped the PC and reladed Vista and then Office
making sure that I was logged on with the account I created during the Vista
setup. I first installed Excel 2000 and then Office 2007 custom keeping the
old versions and not installing Excel 2007. I then ran all the office
applications for the first time. They all worked as they should. Then I
applied services packs for OFfice 2000 and 2007 and ran a MS Update. All
still working. I created a restore point several places along the way. I
logged on and began using it with my domain logon (I'm a domain admin BTS).
All was well for several months until I forgot and installed an uipdate to
TechNet under my domain logon. Both Office 2007 and TechNet stopped working.
I logged off that logon and back in the account I originally used for the
setup. I went to System Restore, but to my surprise all the restore points I
had carefully created were gone, not listed at all. There were a b unch of
ones from when the system automatically stored one for all the updates but
mine were not there. Deep sigh. Still logged on as the setup user I removed
TechNet and Office 2007 entirely and rebooted. Excel 2000 was still working.
I installed Office 2007 and ran it. Word and the rest crash everytime. Here
is the detailed info from the Word Crash and the output info from the debug:
Problem signature:
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 12.0.6211.1000
Application Timestamp: 46d4a7df
Fault Module Name: StackHash_a321
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: a321
Additional Information 2: 874ba20de031b3a68f55952f0ea4c12e
Additional Information 3: 1e48
Additional Information 4: 3f11dbef6dc1a582133b673adc689a9c
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
From debug:
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\WINWORD.EXE', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ntdll.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\kernel32.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f\msvcr80.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msvcrt.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\WWLIB.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\advapi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\rpcrt4.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\gdi32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\user32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ole32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft Office\Office12\OART.DLL',
No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\imm32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msctf.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\lpk.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\usp10.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSO.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\msi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\apphelp.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\shlwapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6001.18000_none_5cdbaa5a083979cc\comctl32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\version.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\uxtheme.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Logitech\SetPoint\IMHook.dll', No
symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ntmarta.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\Wldap32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\ws2_32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\nsi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\psapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\samlib.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Logitech\SetPoint\lgscroll.dll', No
symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.1434_none_d08b6002442c891f\msvcp80.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\oleaut32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Microsoft
Office\Office12\1033\WWINTL.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSORES.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\MSPTLS.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\shell32.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Program Files\Common Files\microsoft
shared\OFFICE12\1033\MSOINTL.DLL', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\mscoree.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\dwmapi.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\winspool.drv', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxblziu.dll', No symbols loaded.
'WINWORD.EXE': Loaded 'C:\Windows\System32\secur32.dll', No symbols loaded.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxbljdm.dll', Binary was not
built with debug information.
'WINWORD.EXE': Loaded
'C:\Windows\System32\spool\drivers\w32x86\3\dlxblzir.xrs', No symbols loaded.
The thread 'Win32 Thread' (0x1364) has exited with code 0 (0x0).
Windows has triggered a breakpoint in WINWORD.EXE.
This may be due to a corruption of the heap, and indicates a bug in
WINWORD.EXE or any of the DLLs it has loaded.
Any suggestions on what to try next?