office 2007 proplus setup fails on server2003 x64 w/TS/exchange200

R

richard@1itsource

running setup from file...

immediately after running setup, I recieve popup:

setup did not complete successfully. Sorry for inconvenience
An error occured during installation and setup was unable to complete.
send error report.

error report contains log file...log file contents here:

PERF: TickCount=172979125 Name=OBootStrapper::Run Description=Begin function
Terminal Server detected
Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2
Running on a 64-bit operating system.
Command line: "D:\Download\Software\office12\setup.exe"
No command line arguments given
Verify file signature in "D:\Download\Software\office12\setup.exe"
Verify file signature in "D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL"
Using setup controller dll at
[D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL].
PERF: TickCount=172979375 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\SetupExe(20070323105111DB4).log.
=========================================================================
PERF: TickCount=172979390 Name=RunSetup Description=Begin function
Terminal Server detected
Catalyst execution began: 03/23/2007 10:51:11.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is
[disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder
[D:\Download\Software\office12\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[D:\Download\Software\office12].
Resource File Manager : Found (CultureTag=en-US) resource file at
[D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL) for CultureTag
[en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4].
Loaded resource file
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4\OSETUPUI.DLL]
(CultureTag=en-US).
Loaded Dll : D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
Error: failed MsiEnumProducts ErrorCode: 2(0x2).
Catalyst execution finished: 03/23/2007 10:51:11. Return code: 30015.
Exception caught: ErrorCodeOnly.
PERF: TickCount=172979484 Name=RunSetup Description=End function
=========================================================================


this same file works when installing on XP machine.

PLEASE HELP!!!!

TIA
Richard
(e-mail address removed) <-- *c*
 
R

richard@1itsource

I realize this may be confusing.... let me elaborate.
I am trying to install Office Professional Plus 2007 from file. The files
were copied from authentic volume license cd, zipped, ftp'd and unzipped onto
the server.

Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode
(per user.)

the install files for office DO run (through mapped drive) on an XP client
machine. I can't find anything wrong with my server install (it's fresh) or
anything saying these products are incompatible. There is an office64 folder
running setup from file...

immediately after running setup, I recieve popup:

setup did not complete successfully. Sorry for inconvenience
An error occured during installation and setup was unable to complete.
send error report.

error report contains log file...log file contents here:

PERF: TickCount=172979125 Name=OBootStrapper::Run Description=Begin function
Terminal Server detected
Operating System version: 5.2.3790 Service Pack 2. Platform ID: 2
Running on a 64-bit operating system.
Command line: "D:\Download\Software\office12\setup.exe"
No command line arguments given
Verify file signature in "D:\Download\Software\office12\setup.exe"
Verify file signature in "D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL"
Using setup controller dll at
[D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL].
PERF: TickCount=172979375 Name=OBootStrapper::Run Description=Calling RunSetup
Opening log file
C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\SetupExe(20070323105111DB4).log.
=========================================================================
PERF: TickCount=172979390 Name=RunSetup Description=Begin function
Terminal Server detected
Catalyst execution began: 03/23/2007 10:51:11.
Setupexe Resiliency Mode is set to [PerformIfApplicable]; thus Resiliency is
[disabled] for the [InstallExecutionMode]
Searching for updated versions of resource files under the 'updates' folder
[D:\Download\Software\office12\updates].
Found [0] resource files under the update folder.
Searching for default versions of resource files under the folder
[D:\Download\Software\office12].
Resource File Manager : Found (CultureTag=en-US) resource file at
[D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL].
Found [1] resource files under the default folder.
Resource File Manager : Current user's LCID is [1033].
Resource File Manager : Selecting resource file
(File=D:\Download\Software\office12\Office.en-us\OSETUPUI.DLL) for CultureTag
[en-US].
Running in [InstallExecutionMode]. Run from TEMP folder at
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4].
Loaded resource file
[C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\1\Setup00000db4\OSETUPUI.DLL]
(CultureTag=en-US).
Loaded Dll : D:\Download\Software\office12\ProPlus.WW\OSETUP.DLL.
Catalyst version is : 12.0.4518.1014
JobExecutionMode is InstallExecutionMode.
Error: failed MsiEnumProducts ErrorCode: 2(0x2).
Catalyst execution finished: 03/23/2007 10:51:11. Return code: 30015.
Exception caught: ErrorCodeOnly.
PERF: TickCount=172979484 Name=RunSetup Description=End function
=========================================================================


this same file works when installing on XP machine.

PLEASE HELP!!!!

TIA
Richard
(e-mail address removed) <-- *c*
Click to expand...
 
B

Bob Buckland ?:-\)

Hi Richard,

Is this a volume license copy with volume license key? Office 2007 doesn't run on Terminal Services without those.

============
I realize this may be confusing.... let me elaborate.
I am trying to install Office Professional Plus 2007 from file. The files
were copied from authentic volume license cd, zipped, ftp'd and unzipped onto
the server.

Server 2003 x64 (all updates) with Exchange 2007 and TS in application mode
(per user.)

the install files for office DO run (through mapped drive) on an XP client
machine. I can't find anything wrong with my server install (it's fresh) or
anything saying these products are incompatible. There is an office64 folder
on the cd files...but the msi files within fail also (different error.)
please help. >>
--

Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 
R

richard@1itsource

Yes, this copy was purchased through tech soup, 20 licenses...

Setup fails immediately though...no prompt for key.
 
R

richard@1itsource

Geez...does anyone know of anything that might keep this from installing? Is
there a switch I can run with MSI that might tell me more?? Can anyone make
sense of that log???

Could the fact that I installed Exchange 2007 without first running
prepareAD have anything to do with it? BTW...why would exchange install run
without doing this on it's own??? It's like NT here with no exchange tabs in
AD. I figured exchange would prepare the schema itself...2003 did, didn't it?

Anywho..please help.

TIA
 
B

Bob Buckland ?:-\)

Hi Richard,

Were there any beta versions of Office products installed?
The only other case I've seen mentioned on this was installing an Office 2007 server product. In that case rebuilding the Windows
configuration was required. If Exchange Server is also not working as expected it's hard to separate where the problem might be
relative to Office.

I'm assuming your licenses are with a Volume License key and not 20 separate retail desktop licenses.

==============
Geez...does anyone know of anything that might keep this from installing? Is
there a switch I can run with MSI that might tell me more?? Can anyone make
sense of that log???

Could the fact that I installed Exchange 2007 without first running
prepareAD have anything to do with it? BTW...why would exchange install run
without doing this on it's own??? It's like NT here with no exchange tabs in
AD. I figured exchange would prepare the schema itself...2003 did, didn't it?

Anywho..please help.

TIA >>
--

Bob Buckland ?:)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*
 

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