Office 2007 SP1 fails with error 0x80070663


S

SteveV

Like many others, I'm seeing Windows update fail when trying to
install Office 2007 SP1. I've tried the following:

Installing the update from Window Update
Downloaded the sevice pack and applied it manually
Repair installation using Add/Remove Programs (both with and without
office cd in CD drive)
Repair installation using the original Office 2007 CD
Uninstall/reboot/re-install Office 2007/reboot/install SP1 from
downloaded file
Uninstall/reboot/re-install Office 2007/reboot/install SP1 from
Windows update
Checked for missing reg keys per KB913754 (applies to Office 2003 but
tried anyway)

In all cases, the installation fails. Short of reformatting my HD and
reinstalling XP Pro, does anyone have any suggestions on other things
I might try.

Thanks,

Steve
 
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S

SteveV

Forgot to mentioned that I also tried to install the update via the MS
Office Online web site and the install failed as well.

Steve
 
S

SteveV

Feel like I'm talking to myself...

Anyway, after countless hours of trying to get this resolved I've made
little progress. The log files seem to indicate that the installer is
trying to do something stupid when attempting to resolve the locations
of the .MSP files included in the SP1 exe. Here are a couple of
excerpts from the MAINMUIsp1-en-us.LOG:

<SNIP>
MSI (s) (9C:E8) [14:28:29:468]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (9C:E8) [14:28:29:484]: End dialog not enabled
MSI (s) (9C:E8) [14:28:29:484]: Original package ==> C:\WINDOWS
\Installer\194ef9.msi
MSI (s) (9C:E8) [14:28:29:484]: Package we're running from ==> C:
\WINDOWS\Installer\194ef9.msi
MSI (s) (9C:E8) [14:28:29:484]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90120000-0015-0409-0000-0000000FF1CE}'.
MSI (s) (9C:E8) [14:28:29:484]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (9C:E8) [14:28:29:484]: File will have security applied from
OpCode.
MSI (s) (9C:E8) [14:28:29:578]: Original patch ==> C:
\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWP11E.tmp\MAINMUIsp1-en-us.msp
MSI (s) (9C:E8) [14:28:29:578]: Patch we're running from ==> C:\WINDOWS
\Installer\361901.msp
MSI (s) (9C:E8) [14:28:29:578]: Opening existing patch 'C:\WINDOWS
\Installer\2bf957.msp'.
MSI (s) (9C:E8) [14:28:29:578]: Note: 1: 2203 2: C:\WINDOWS\Installer
\2bf957.msp 3: -2147287038
MSI (s) (9C:E8) [14:28:29:578]: Machine policy value
'AllowLockdownBrowse' is 0
MSI (s) (9C:E8) [14:28:29:578]: Machine policy value 'DisableBrowse'
is 0
MSI (s) (9C:E8) [14:28:29:578]: Couldn't find local patch 'C:\WINDOWS
\Installer\2bf957.msp'. Looking for it at its source.
MSI (s) (9C:E8) [14:28:29:578]: Resolving Patch source.
MSI (s) (9C:E8) [14:28:29:578]: User policy value 'SearchOrder' is
'nmu'
MSI (s) (9C:E8) [14:28:29:578]: User policy value 'DisableMedia' is 0
MSI (s) (9C:E8) [14:28:29:578]: Machine policy value
'AllowLockdownMedia' is 0
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Media enabled only if
package is safe.
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Looking for sourcelist for
product {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Adding {4CA4ECC1-
DBD4-4591-8F4C-AA12AD2D3E59}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Now checking product
{4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Media is enabled for
product.
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Processing net source
list.
MSI (s) (9C:E8) [14:28:29:578]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (9C:E8) [14:28:29:578]: Note: 1: 1706 2: -2147483647 3:
mainmuisp1-en-us.MSP
MSI (s) (9C:E8) [14:28:29:578]: SOURCEMGMT: Processing media source
list.
MSI (s) (9C:E8) [14:28:29:593]: SOURCEMGMT: Trying media source D:\.
MSI (s) (9C:E8) [14:28:29:593]: SOURCEMGMT: Resolved source to: 'D:
\mainmuisp1-en-us.MSP'
MSI (s) (9C:E8) [14:28:29:593]: Unable to create a temp copy of patch
'D:\mainmuisp1-en-us.MSP'.
MSI (s) (9C:E8) [14:28:29:593]: Note: 1: 1708
MSI (s) (9C:E8) [14:28:29:593]: Note: 1: 2729
MSI (s) (9C:E8) [14:28:29:593]: Note: 1: 2729
MSI (s) (9C:E8) [14:28:29:593]: Product: Microsoft Office Access MUI
(English) 2007 -- Installation failed.
</SNIP>

Log sections for Word, Powerpoint, Excel, etc all indicate the patch
installation is failing in the same way as the Access section above.

It's interesting to note that the SP1 exe was run from a folder on the
C: drive. Why is the installer looking for the patch files on the D:
(DVD) drive?
--> MSI (s) (9C:E8) [14:28:29:593]: SOURCEMGMT: Resolved source to:
'D:\mainmuisp1-en-us.MSP'
--> MSI (s) (9C:E8) [14:28:29:593]: Unable to create a temp copy of
patch 'D:\mainmuisp1-en-us.MSP'.

If I try running the patch without a the Office Installation disk in
the DVD drive the same Access section of the log looks as follows:
<SNIP>
MSI (s) (9C:A4) [14:33:46:812]: Machine policy value
'DisableUserInstalls' is 0
MSI (s) (9C:A4) [14:33:46:812]: End dialog not enabled
MSI (s) (9C:A4) [14:33:46:812]: Original package ==> C:\WINDOWS
\Installer\194efe.msi
MSI (s) (9C:A4) [14:33:46:812]: Package we're running from ==> C:
\WINDOWS\Installer\194efe.msi
MSI (s) (9C:A4) [14:33:46:812]: APPCOMPAT: looking for appcompat
database entry with ProductCode
'{90120000-0117-0409-0000-0000000FF1CE}'.
MSI (s) (9C:A4) [14:33:46:812]: APPCOMPAT: no matching ProductCode
found in database.
MSI (s) (9C:A4) [14:33:46:812]: Note: 1: 2262 2: MsiFileHash 3:
-2147287038
MSI (s) (9C:A4) [14:33:46:812]: File will have security applied from
OpCode.
MSI (s) (9C:A4) [14:33:46:890]: Original patch ==> C:
\DOCUME~1\ADMINI~1\LOCALS~1\Temp\OWP11F.tmp\MAINMUIsp1-en-us.msp
MSI (s) (9C:A4) [14:33:46:890]: Patch we're running from ==> C:\WINDOWS
\Installer\36191c.msp
MSI (s) (9C:A4) [14:33:46:890]: Opening existing patch 'C:\WINDOWS
\Installer\2bf957.msp'.
MSI (s) (9C:A4) [14:33:46:890]: Note: 1: 2203 2: C:\WINDOWS\Installer
\2bf957.msp 3: -2147287038
MSI (s) (9C:A4) [14:33:46:890]: Machine policy value
'AllowLockdownBrowse' is 0
MSI (s) (9C:A4) [14:33:46:890]: Machine policy value 'DisableBrowse'
is 0
MSI (s) (9C:A4) [14:33:46:890]: Couldn't find local patch 'C:\WINDOWS
\Installer\2bf957.msp'. Looking for it at its source.
MSI (s) (9C:A4) [14:33:46:890]: Resolving Patch source.
MSI (s) (9C:A4) [14:33:46:890]: User policy value 'SearchOrder' is
'nmu'
MSI (s) (9C:A4) [14:33:46:890]: User policy value 'DisableMedia' is 0
MSI (s) (9C:A4) [14:33:46:890]: Machine policy value
'AllowLockdownMedia' is 0
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Media enabled only if
package is safe.
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Looking for sourcelist for
product {4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Adding {4CA4ECC1-
DBD4-4591-8F4C-AA12AD2D3E59}; to potential sourcelist list
(pcode;disk;relpath).
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Now checking product
{4CA4ECC1-DBD4-4591-8F4C-AA12AD2D3E59}
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Media is enabled for
product.
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Attempting to use
LastUsedSource from source list.
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Processing net source
list.
MSI (s) (9C:A4) [14:33:46:890]: Note: 1: 1402 2: UNKNOWN\Net 3: 2
MSI (s) (9C:A4) [14:33:46:890]: Note: 1: 1706 2: -2147483647 3:
mainmuisp1-en-us.MSP
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Processing media source
list.
MSI (s) (9C:A4) [14:33:46:890]: SOURCEMGMT: Resolved source to:
'mainmuisp1-en-us.MSP'
MSI (s) (9C:A4) [14:33:46:890]: Note: 1: 1314 2: mainmuisp1-en-us.MSP
MSI (s) (9C:A4) [14:33:46:890]: Unable to create a temp copy of patch
'mainmuisp1-en-us.MSP'.
MSI (s) (9C:A4) [14:33:46:906]: Note: 1: 1708
MSI (s) (9C:A4) [14:33:46:906]: Note: 1: 2729
MSI (s) (9C:A4) [14:33:46:906]: Note: 1: 2729
MSI (s) (9C:A4) [14:33:46:906]: Product: Microsoft Office Access Setup
Metadata MUI (English) 2007 -- Installation failed.
</SNIP>

If anyone wants a look at the log files they're available here:
http://vibert.us/office2007sp1 install logs.zip

Steve
 
S

SteveV

I'd be very grateful if someone could have a look at the log files and
comment.

Thanks,

Steve
 
K

Klondike1805

Steve,

Sorry I don't have a fix for you!

I am having the same exact problem as you and have tried the same work
arounds as you. My log file from the installer has the same error messages as
the one you posted.

If I can get some attention from MS and find a fix, I will email or post
back to you.

Best Regards,
Greg Laird
 
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C

Cit7693

I have the same problem. Windows XP Sp3 and office 2007. When I try t
install Office sp1 I get the message that it has failed to install, eve
though the verion displyed in 'about' says i have SP1 with the lates
build number. Error code 0X80070663. My automatic updates keep asking t
install but when I try it says it failed. Been through microsoft wh
told me to turn off automatic updates.?? Has anyone found a solutio
yet
 
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C

Cit7693

To everyone with this problem there is light at the end of the tunnel.

I have had microsoft support people remotely working on my computer
(free of charge). Initially a guy spent two hours on it uninstalling
Office, reinstalling it, and then coming up against the same problem.

A second guy, a few days later who knew a bit more about it spent
almost two hours today doing a manual uninstall, removing everything to
do with Office from all areas of the computer. There is no way I coud
have done this without a full list of all the bits that needed removing.
I had tried the manual uninstall of office as listed under Microsofts
Atricle ID of 928218, but this hadn't resolved my problems.

After doing the manual uninstallation he installed Office 2007 again,
and this time all the updates were successfully installed.

It has taken a while, because they start you off with email fixes
first, which take time but didn't work. Go through microsoft, its free
if the problem is to do with automatic updates.
 

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