Office 2008 causes fatal conflict("black screen of death") when trying to save

[Fluencyx]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hello all, I'm in some rather dire need of assistance - any help you could give me regarding this topic would so much appreciated! The problem is this:

We are a college music department trying to run a suite of iMacs over a Windows network. The iMacs are locked to their maximum level, so only administrators can perform updates (regular users can't even, for example, save a new "Normal" Word document template!). More often than not, whenever we try to save projects (in all applications but most noticably Office) to our network user areas the "black screen of death" appears with the message 'you must restart your computer immediately'. I have read this might be caused by a kernal panic, so I copied the following log from Console after the last crash:

03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 (event handler):Can't find variable: trap
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 (event handler):Can't find variable: trap
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 (event handler):Can't find variable: trap
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 (event handler):Can't find variable: trap
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 Unsafe JavaScript attempt to access frame with URL <http://www.ukhairdressers.com/style...dium&sex=&colour=&search=&description=&lc=288> from frame with URL <http://view.atdmt.com/OMD/iview/164353116/direct/01?click=http>://ads.adviva.net/click/v=4;m=2;l=4652;c=39654;b=330193;p=ui%3Dpzi3Ac5OGpXfGA%3Btr%3D1L5xEf_mIHA%3Btm%3D0-0;ts=20090903142511;dct=. Domains, protocols and ports must match.
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 Unsafe JavaScript attempt to access frame with URL <http://www.ukhairdressers.com/style/index2.asp?R1=11263&month1=&pg=1&styl1=Andrea Beers> from frame with URL <http://view.atdmt.com/OMD/iview/164353116/direct/01?click=http>://ads.adviva.net/click/v=4;m=2;l=4652;c=39654;b=330193;p=ui%3Db4NLyXWy0i4j0D%3Btr%3DGK35MgpTIPE%3Btm%3D0-0;ts=20090903142526;dct=. Domains, protocols and ports must match.
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 (event handler):Can't find variable: trap
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 Unsafe JavaScript attempt to access frame with URL <http://www.ukhairdressers.com/style...dium&sex=&colour=&search=&description=&lc=312> from frame with URL <http://view.atdmt.com/OMD/iview/164353116/direct/01?click=http>://ads.adviva.net/click/v=4;m=2;l=4652;c=39654;b=330193;p=ui%3DgU-FJ7l8POLtPD%3Btr%3DczElz6D6ftA%3Btm%3D0-0;ts=20090903142530;dct=. Domains, protocols and ports must match.
03/09/2009 14:47:39 0x0-0x3d03d.com.apple.Safari547 Unsafe JavaScript attempt to access frame with URL <http://www.ukhairdressers.com/style...dium&sex=&colour=&search=&description=&lc=312> from frame with URL <http://view.atdmt.com/OMD/iview/164353116/direct/01?click=http>://ads.adviva.net/click/v=4;m=2;l=4652;c=39654;b=330193;p=ui%3DgU-FJ7l8POLtPD%3Btr%3DczElz6D6ftA%3Btm%3D0-0;ts=20090903142530;dct=. Domains, protocols and ports must match.
03/09/2009 14:47:40 com.apple.loginwindow33 Thu Sep 3 14:47:40 R218-10.campus.totton.ac.uk loginwindow33 <Warning>: CGSShutdownServerConnections: Detaching application from window server
03/09/2009 14:47:41 com.apple.loginwindow33 Thu Sep 3 14:47:41 R218-10.campus.totton.ac.uk loginwindow33 <Warning>: CGSDisplayServerShutdown: Detaching display subsystem from window server
03/09/2009 14:47:41 com.apple.launchd88 (com.apple.netauth.useragent478) Exited: Terminated
03/09/2009 14:47:41 com.apple.launchd88 (com.apple.pboard124) Exited: Terminated
03/09/2009 14:47:41 com.apple.launchd88 (com.apple.UserEventAgent-Aqua121) Exited: Terminated
03/09/2009 14:47:51 com.apple.launchd[1] (com.apple.UserEventAgent-LoginWindow591) Exited: Terminated
03/09/2009 14:47:52 com.apple.launchd88 (com.apple.ReportPanic619) Exited with exit code: 1
03/09/2009 14:47:57 My Day633 .sdef error: Operation cou

 

[Fluencyx]

Sorry, didn't realise the log went on so long! There is more of it, but I'll just say does anyone know what this means, or have any tips as to how to avoid the black screen of death? The only way around it I have found so far is to save to a USB stick and then transfer the data after. Obviously this is not an ideal solution.

Many thanks!

 

[Rob Schneider]

I can't interpret the log.

My hunch is your machine has a hardware fault.

--rms

www.rmschneider.com

 

[CyberTaz]

Although you may get some suggestions here it appears to me that this is
primarily a system/network configuration issue. Most of the contributors
here are users of the software, not systems analysts, technicians or
developers. Unfortunately, we can't interpret these cryptic, lengthy logs
any better than you can so it's pointless to post them.

As Rob suggests there could be a hardware involvement but if it's occurring
on multiple systems I'm not sure that would be the case. If you can save to
a flash drive you can probably save to the local HD then transfer the file
in the same way -- unless something about the "lockdown" also prevents you
from saving locally. If you can't even write to the local HD it would
further suggest that the configuration is at the root of the problem. Many
apps -- especially Office apps -- need to be able to write a number of files
in various locations in order to properly operate at all, but denial of that
capability doesn't typically result in kernel panics, system failure or
restart demands. The program being used at the time is simply calling for a
service from the OS & the network, so whatever is causing the critical
failure is well beyond the reach of the program.

It might be better to post to one of the appropriate Forums in Apple
Discussions, although I seriously doubt that it can be resolved at the user
level. IMHO, your IS people are going to have to do some serious revamping
in order to rectify the situation.

Regards |:>)
Bob Jones
[MVP] Office:Mac