Hi Claire:
OK, your Hard Disk has errors. This is a worry, because yours is one of
four such incidents I have heard of in the past few days, so something is
causing it (there's three in this thread, and Little Creature's shared
office computer fell over with an "overlapped extents" error that vanished
the entire OS X partition!).
Claire: It is not unusual to have a few slight errors on a hard disk. In
fact, it is quite unusual not to have "any" errors. However, the problems
you and Berta are getting do not come under the heading of "slight".
Something you recently installed has done this. If you can remember what it
was, we would be deeply grateful! The issue appears to be that the binary
data for the files are on your disk, but the volume table of contents (the
"directory") that enables the computer to find them has become damaged so
the files do not appear. Either that, or the permissions for the folder
concerned have been changed so that your User Login is not allowed to see
them!
Would you please perform the exact same steps Bob recommended to Berta
(repeated here):
I agree with Bill - it looks like both you & Claire need to:
1) Boot from your OS X install disk, go to the Utilities menu & run Disk
Utility - Repair disk. It may need to be run several consecutive times until
it reports no errors found. (As Bill says, it is possible that a 3rd-party
utility may be needed if Disk Utility can't put things right.)
2) Start up from your internal drive & run Disk Utility - Repair Disk
Permissions. Don't launch any of the Office Apps, but look to see if they do
reappear in the MS Office 2004 folder.
If so: Download & apply the Office 11.3.5 update, download & apply the OS X
10.4.9 Combo update from the Apple site, then repair permissions again.
If not: You will probably have to reinstall Office, but post back with
results from above before you do - it's possible that there may be more than
one thought on how to proceed depending on circumstances.
Regards |:>)
Bob Jones
[MVP] Office:Mac
If this does not resolve your issue, you will need to run a File System
Check.
This is an involved process that requires starting the system in Single User
Mode, as explained here:
http://docs.info.apple.com/article.html?artnum=106214
Hope this helps
--
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John McGhie, Consultant Technical Writer
McGhie Information Engineering Pty Ltd
http://jgmcghie.fastmail.com.au/
Sydney, Australia. S33°53'34.20 E151°14'54.50
+61 4 1209 1410, mailto:
[email protected]
Actually, I just tried Verify Disk again, and this time it let me
click Verify. Here are the results:
Verifying volume "Macintosh HD"
Checking HFS Plus volume.
Checking Extents Overflow file.
Checking Catalog file.
Incorrect block count for file Temp File
(It should be 37 instead of 0)
Checking multi-linked files.
Checking Catalog hierarchy.
Checking Extended Attributes file.
Checking volume bitmap.
Volume Bit Map needs minor repair
Checking volume information.
Invalid volume free block count
(It should be 11776350 instead of 11776351)
The volume Macintosh HD needs to be repaired.
Error: The underlying task reported failure on exit
1 HFS volume checked
Volume needs repair
