Office Assistant problem

S

Sheila

I updated to Outlook 2003, but did not update any of the
other programs in in Office XP. Now everytime I open
Word or excel I receive this error message: "There are no
Office Assistant character files present on the system.
Please run Setup in maintenance mode and install at least
one character."

The office assistant works in Outlook 2003, but
everywhere else I get the above error message. I have no
idea what "maintenance mode" is and cannot find any
reference to it in any help areas. How do I get the
office assistant set back up in Word and Excel?

Thanks for your help
 
R

Raghu Prakash

Hi Shelia,

This seems to be an documented issue in Microsoft Kb article #
837825.http://support.microsoft.com/default.aspx?scid=kb;en-us;837825
SYMPTOMS
When you start a Microsoft Office XP program for the second (or subsequent)
time, you may receive the following error message:

There are no Office Assistant character files present on the system. Please
run Setup in maintenance mode and install at least one character.

CAUSE
This problem may occur when all the following conditions are true:
You have both Microsoft Office XP programs and Microsoft Office 2003
programs installed on the same computer.
You start an Office 2003 program first.
The Office Assistant is active in the Office 2003 program.
You start, and then quit an Office XP program.
You start an Office XP program a second (or subsequent) time.

STATUS
Microsoft has confirmed that this is a problem in the Microsoft products
that are listed in the "Applies to" section of this article.

REFERENCES
For additional information, click the following article number to view the
article in the Microsoft Knowledge Base:
839132 "There are no Office Assistant character files present" error
message when you start an Office 2003 program

828956 Running multiple versions of Microsoft Office with Office 2003

Thank You,
Raghu...

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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