Office - Business Install problem with Snow Leopard

[lour]

Version: 2008 Operating System: Mac OS X 10.6 (Snow Leopard) Processor: Intel I cannot install Office 2008 - Business edition on my Macbook Pro with Snow Leopard.

Background:
1. I successfully downloaded and ran the trial version of Office 2008 on my machine a month ago.
2. As a check, I successfully loaded Office from the DVD on a friends machine running Leopard (not Snow Leopard)

Symptom -
When I run the installer from the DVD, and get to the Product Key page, the Installer displays a different Product ID than it did on the machine running Leopard, AND it does not request the Product Key.

The installation says it was successful, but when I try to open the applications, I get a message that says the program was not installed properly and tells me to remove the program and install again.

Does anyone have a work around?

 

[Corentin Cras-Méneur]

I cannot install Office 2008 - Business edition on my Macbook Pro with
Snow Leopard.

Use the unisntaller to uninstall the trial version properly, then
reinstall (and reupdate) the full version. You should be fine.

Corentin

 

[jcharles]

I have the same problem. I unintalled the trial version and deleted the plist
file as instructed. Then emptied trash and rebooted and reinstalled the
business edition with the same results. Actually I've done it 3 times with no
success. I want to call microsoft but they want your product key and you
can't get that unless the product runs and mine doesn't.

 

[Diane Ross]

I have the same problem. I unintalled the trial version and deleted the plist
file as instructed.

Run "Remove Office" found in this location: Applications/Microsoft Office
2008/Additional Tools/Remove Office/

Manually remove these files:

Delete Microsoft Office 2008 settings.plist file:
/Users/username/Library/Preferences/Microsoft/Office 2008/Microsoft Office
2008 settings.plist

Remove all office2008...pkg receipts in /Library/Receipts
If you are running Snow Leopard, remove the com.microsoft....plist files in
this folder:

In the Finder toolbar under Go, paste in this path:
/private/var/db/receipts

Empty the trash.
--
Diane Ross, Microsoft Mac MVP
Entourage Help Page <http://www.entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
YouTalk <http://tinyurl.com/bzcrjy> <-- Entourage mailing list
Twitter: follow <http://twitter.com/entouragehelp>

 

[CyberTaz]

Make sure you aren't confusing 2 completely separate codes;

I want to call microsoft but they want your product key and you
can't get that unless the product runs and mine doesn't.

It's the Product *ID* that is generated during installation. This is a 20
digit number which is then accessible from the About... dialog for each of
the apps in the Office Suite. If you cannot get the software installed or
can't launch any of the apps you would have no idea what this is, but MS
Support should understand that. What they most likely are asking for is...

The Product *Key*, which is the 25 character code (maybe a combination of
numbers & letters) provided [most commonly, depending on origin of the
software] on a label affixed to the storage sleeve the source disk ships in.
This is the "code" you enter when installing the software. This is typically
requested for at least 2 reasons; (1) to confirm that the caller does
actually have one, & (2) to determine that it is a valid key code.

Regards |:>)
Bob Jones
[MVP] Office:Mac