office cannot read any files

[Parker]

Hello,

I have a client that get an error message that says cannot read this file.
I tried uninstalling and reinstalling office as well as getting all the
updates and patches. Any ideas on where to look next?

Thanks in advance

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

In order to narrow down the problem, please assist to gather the following
information:

1. Which Office application encounter this issue?
2. What is the exact error message?
3. What is the Office verions and Windows version?
4. Does this issue apply to all the files or certain files?
5. Do the files reside on the network share on the local disk?

Suggestion:

Disable Antivirus Programs. If you have installed Norton AV, the Norton
Office Plug-in may cause many problems, such as preventing Office documents
from opening and causing Word/Excel to crash on exit. In order to disable
it, please refer to the following article:

329820 Latest Information About How to Use Microsoft Office with the Norton
http://support.microsoft.com/?id=329820

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Parker]

Arnold,

Thank you for your response. I'm sorry I didnt get back to you quickly. I
have solved the problem by un-installing office adn deleting the program
folders and reinstalling office. It now works fine. I could not get any of
office to read any files. All is well!

Thanks for all the Support

 

[Arnold Gao[MSFT]]

Hi Parker,

Glad to hear the problem has been resolved. )

Have a nice day!

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

Glad to hear the problem has been resolved. )

Have a nice day!

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

Glad to hear the problem has been resolved. )

Have a nice day!

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.

 

[Arnold Gao[MSFT]]

Hi Parker,

Glad to hear the problem has been resolved. )

Have a nice day!

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.