Office crashes when attempting to print.

[Bichon]

Version: 2008
Operating System: Mac OS X 10.5 (Leopard)
Processor: Intel

Hi,
Since last night, my office 08 started to crash every time I hit Command + P or select print from the file menu. This happens both in Word and PowerPoint. The quick print option appears to be working but isn't much of help when trying to print slides as handouts.
I haven't tried it on Excel or entourage but I have tried reinstalling office, updating both office and Mac OS.
Any suggestions or help?
Thanks

 

[Diane Ross]

Any suggestions or help?

Generally it's your print drivers that need updating. Check to be sure you
have the latest drivers.

I would also check in a new User's account. Go to System Preferences -->
Create a New User in Accounts. Switch to the New User by logging out/in or
use Fast User Switching. Test print in the new User.

If it works in the new User, then there is a problem in your User's account.
If it fails, then it's at the system level. If new drivers didn't help, then
download and run the latest Apple combo updater. This refreshes files. If
that fails, you'll need to remove Office and reinstall.

Mac OS X 10.5.6 Combo Update
(For both PowerPC- and Intel-based Macs )
<http://www.apple.com/downloads/macosx/apple/macosx_updates/macosx1056combou
pdate.html>

 

[Bichon]

Hi Diane,
Thanks for the reply. I am sorry to say that neither the New User Account nor the Combo Update worked.
I am actually now waiting for a replacement macbook from Apple that should be here sometime next week. I'll try a fresh install of Office '08 and go from there.
Thanks

 

[Diane Ross]

Thanks for the reply. I am sorry to say that neither the New User Account nor
the Combo Update worked.
I am actually now waiting for a replacement macbook from Apple that should be
here sometime next week. I'll try a fresh install of Office '08 and go from
there.
Thanks

Let us know if you continue to have problems.