Office Critical Updates Fail to Install

[Marv B]

I have 7 critical updates that have been downloaded by automatic update for
office products that will not install, either automatically of if I initiate
the installation.

There is no error code given, just "Updates were unable to be sucessfully
installed." There is then the message "The following updates were not
installed:" followed by a list of each.

I thought Knowledge base article 875556 might be my solution, but nothing
works there either. I tried to download the full version of several of the
updates and that too failed without an error code.

I downloaded the Local Installation Source tool but it won't run. It states
that an Office program is running or being updated. (I think it sees the
updates and wants those to run first. I know of no way to delete the pending
updates so that the LIS tool can run to then enable me to do the updates.
Ugh! I am in a Catch-22 situation!)

All of the automatic updates for Windows download and install just fine.

My environment is Windows XP with SP-2 with all updates, Office 2003 Student
and Teacher edition with the latest SP.

When I attempted the full version update download I noted that it is for
Office 2003 standard edition, whereas I have the student and teacher edition.
Perhaps this is the problem but the only way it appears to solve this is to
use the LIS tool.

I have the Office 2003 install disk and have it also copied to my hard drive.

In reference to the knowledge base article, I do not have a C:\MSOCache
folder.

Any help is appreciated!!

Thanks!

 

[Bullwinkle]

I've been finding that the only way I can update either windows XP or Office
is by setting "automatic updates".

Lately that is it even though I want to handle it myself.

Good luck

Regards,

 

[Marv B]

My apologies for the duplicate message! When I went to save this one, the
system gave me an error message and said to return later. I thought it was
lost, so I redid it. Later, this message posted.

So forgive the duplicate entry. Please respond to the other one only.

Thanks.