Office Failures Using WSUS


G

Gary

I am using Office XP, 2003, and 2007, both standard and pro versions of all.
I use WSUS to send out updates to both Windows and Office. WSUS is setup to
download the new patches and install them overnight. The Windows patches are
downloading and installing fine but of about 900 Office installs, about 200
of them, the Office patches fail. The PC will show the icon on the System
Tray and show the patches are ready to install. Leaving the PC on overnight,
the patches will not install. As each month goes by, more and more Office
patches will fail on the PC. If I click on the Update icon, I can install
the patches and for that month, the PC reports all is good for updates but
the next time Office patches are released, the PC will fail those. When I
power off the PC, I'm asked if I want to install the patches and then shut
down. If I select Yes, the PC will go through installing all the needed
patches but the next time the PC is started, the updates are there again. At
the next shutdown, I'm asked if we want to install the patches again.
On WSUS, the PC shows the errors with a message of Windows failed to install
the update with error 0X80070643: (Lists the patch KB that failed) I have had
some success with doing an Office removal and then an install but I'm having
some PCs still having the failure and am worried that the problem may come
back later on the PCs that do work.
Early this year I did did a mass upgrade of our Office 2000 to the supported
versions. I used an install file created using the Office Resource Kit for
each version.
 
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P

Peter Foldes

A couple of scenarios


(1)
How to troubleshoot failures updating your Office installation from the
Office Update Web site
http://support.microsoft.com/kb/304498
The Office Update site is currently experiencing some technical difficulties
and is unable to check for updates.
.. Error! The catalog cannot be displayed.
.. Installation unsuccessful.
.. The Office Update Catalog cannot be displayed.
.. The Office Update site is unable to check for updates on this computer.
.. Error 0x80070641
.. Error 0x51F
.. Error 0x530
.. Error 80070643

(2)
Did you upgrade to Win7 or is it a brand-new computer with Win7
preinstalled?

When installing updates using Windows update or Microsoft Update you may
receive Error 0x643 or 0x80070643 (23 Oct-09)
http://support.microsoft.com/kb/976982

=====================

Step #1 => Before doing anything else, write down what .NET Framework
versions are currently installed:

How to determine which versions of the .NET Framework are installed and
whether service packs have been applied
http://support.microsoft.com/kb/318785

Step #2 => Now see Resolution Method 2 in...

When you try to install an update for the .NET Framework 1.0, 1.1, 2.0, 3.0,
or 3.5, you may receive Windows Update error code "0x643" or Windows
Installer error code "1603" (ignore the title, if need be)
http://support.microsoft.com/kb/923100

After running the appropriate/needed tool, (re)install all .NET Framework
versions (but only the ones you wrote down in #1 above) manually using the
download links on the page then run Windows Update manually to install
security updates for same.

NB: If you remove .NET Framework 3.5 SP1 using the tool, reinstalling .NET
Framework 3.5 will also install .Net Framework 2.0 SP2 and 3.0 SP2; then
Windows Update will offer .NET Framework 3.5 SP1.

IMPORTANT! => If you remove .NET Framework 3.5 SP1, reinstall your .NET
Framework versions in the following order:

1. .Net Framework 3.5, then...
2. .Net Framework 1.1, then...
3. .Net Framework 1.1 SP1

NB: KB923100 references this page:
http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx. Please read
ALL of it as well as the related page
http://blogs.msdn.com/astebner/pages/8904493.aspx before using the .NET
Framework Cleanup Tool.

Step #3 => Check-in at Windows Update and install any critical security
updates offered.
 

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