Office Genuine Advantage (OGA) doesn't work in Office Update anymore.

A

Ant

Hello.

I am having an Office Update problem on an old Toshiba notebook/laptop
with old Windows 98 SE (updated via Windows Update since its support end
date; has IE 6.0 SP1) and Office 2000 SR-2. It checks for updates (to
100% in its graph) and then fails with:

http://office.microsoft.com/en-us/downloads/FX010404541033.aspx

Update is unable to check for updates
The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and
try running detection again.
Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory
on your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future
update operations. If the files are missing you will not be able to
apply Office updates. You may also be unable to uninstall Office
products as a result of the same problem. Please contact Microsoft
Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more
information see the KB article Windows Installer May Prompt for Install
Source if Unavailable.


I tried rebooting, clearing stuff (caches, histories, and %temp%),
uninstalling two OGA objects, deleting OGACheckControl.DLL file, etc.
Even after removing OGA objects and deleting OGACheckControl.DLL file, I
can't seem to get a prompt to redownload and reinstall OGA ActiveX plugin.

I did NOT have any problems in the past. The last time ran Office Update
on this notebook/laptop was about a month ago. I also checked another
machine with Office 2000 SP2 on a XP Pro. SP2 machine, and it had no
problems so I don't think it is not MS' side.

Does Office Update (not the individual update installations) keep a log
like Windows Updates? I even searched all *.log and sorted by date, but
didn't find any new ones that match the failure time. Did MS stop
supporting Office 2000 in Windows 9x or something?

Thank you in advance. :)
--
"Any spoke will lead the ant to the hub." --unknown
/\___/\
/ /\ /\ \ Phillip (Ant) @ http://antfarm.ma.cx (Personal Web Site)
| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
\ _ / Remove ANT from e-mail address: (e-mail address removed)
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Ant is currently not listening to any songs on his home computer.
 
G

garfield-n-odie [MVP]

Seems to me you posted the same question here in March 2007.
You might try reading the replies thereto.
 
A

Ant

That is a different problem with Windows 2000 SP4 and Office 2002/XP.
This is with Windows 98 SE and Office 2000.


Seems to me you posted the same question here in March 2007.
You might try reading the replies thereto.
--
"The ant has made himself illustrious; Through constant industry
industrious.; So what? Would you be calm and placid; If you were full of
formic acid?" --Ogden Nash (The Ant)
/\___/\
/ /\ /\ \ Phillip (Ant) @ http://antfarm.ma.cx (Personal Web Site)
| |o o| | Ant's Quality Foraged Links (AQFL): http://aqfl.net
\ _ / Remove ANT from e-mail address: (e-mail address removed)
( ) or (e-mail address removed)
Ant is currently not listening to any songs on his home computer.
 

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