Office Home & Student 2007

[Jeff Stanton]

I bought a copy of Office and when I try to download templates, I'm asked
for the 25 character key. When I type it in I'm told the key is incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[JoAnn Paules]

The key is to thwart software piracy. Are you entering the correct key? It
is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

 

[Jeff Stanton]

I'm entering the key on the inside of the plastic box the software came in.
It's the same key I entered to register the software.

Jeff

The key is to thwart software piracy. Are you entering the correct key? It
is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

I bought a copy of Office and when I try to download templates, I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Echo S]

You shouldn't be asked for a product key when downloading templates. (That's
the one on the inside of the CD.) I wonder if it's asking you to activate?
(You still have to activate the software after you install it.) Try opening
Word and going to Office Button | Word Options | Resources | Activate. If
you use the web activation, it will give you an activation code to type in
(or maybe it's inserted automatically, I can't remember). If you use the
phone activation, a person will give you an activation code to input. Either
way, you should then be able to download templates without being prompted
for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I'm entering the key on the inside of the plastic box the software came
in. It's the same key I entered to register the software.

Jeff

The key is to thwart software piracy. Are you entering the correct key?
It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375

I bought a copy of Office and when I try to download templates, I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Jeff Stanton]

I have already activated my copy of Office. This is wht I don't understand
why I'm asked for the Product Key again.

Jeff

You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you to
activate? (You still have to activate the software after you install it.)
Try opening Word and going to Office Button | Word Options | Resources |
Activate. If you use the web activation, it will give you an activation
code to type in (or maybe it's inserted automatically, I can't remember).
If you use the phone activation, a person will give you an activation code
to input. Either way, you should then be able to download templates
without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I'm entering the key on the inside of the plastic box the software came
in. It's the same key I entered to register the software.

Jeff

The key is to thwart software piracy. Are you entering the correct key?
It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Echo S]

Can you give us an example of one of the templates that causes this for you?
(preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I have already activated my copy of Office. This is wht I don't understand
why I'm asked for the Product Key again.

Jeff

You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you to
activate? (You still have to activate the software after you install it.)
Try opening Word and going to Office Button | Word Options | Resources |
Activate. If you use the web activation, it will give you an activation
code to type in (or maybe it's inserted automatically, I can't remember).
If you use the phone activation, a person will give you an activation
code to input. Either way, you should then be able to download templates
without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I'm entering the key on the inside of the plastic box the software came
in. It's the same key I entered to register the software.

Jeff

The key is to thwart software piracy. Are you entering the correct key?
It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Jeff Stanton]

The templates that I can't download (for both Word and Excel) all are from
the Microsoft web site. When the site attempts to validate the software,
I'm told that the software (Office Home and Student 2007) completed
validation. Then it tells me that no valid Office key was detected, and that
it's a strong indication that the product installed is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.

Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff

You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you to
activate? (You still have to activate the software after you install
it.) Try opening Word and going to Office Button | Word Options |
Resources | Activate. If you use the web activation, it will give you an
activation code to type in (or maybe it's inserted automatically, I
can't remember). If you use the phone activation, a person will give you
an activation code to input. Either way, you should then be able to
download templates without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I'm entering the key on the inside of the plastic box the software came
in. It's the same key I entered to register the software.

Jeff

The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375


I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[garfield-n-odie [MVP]]

You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

The templates that I can't download (for both Word and Excel) all are from
the Microsoft web site. When the site attempts to validate the software,
I'm told that the software (Office Home and Student 2007) completed
validation. Then it tells me that no valid Office key was detected, and that
it's a strong indication that the product installed is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.

Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff


You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you to
activate? (You still have to activate the software after you install
it.) Try opening Word and going to Office Button | Word Options |
Resources | Activate. If you use the web activation, it will give you an
activation code to type in (or maybe it's inserted automatically, I
can't remember). If you use the phone activation, a person will give you
an activation code to input. Either way, you should then be able to
download templates without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I'm entering the key on the inside of the plastic box the software came
in. It's the same key I entered to register the software.

Jeff


The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375



I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Jeff Stanton]

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined by
Microsoft, then ran activation on both Office Home & Student, as well as
Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed" and
that "This is a strong indication that the Office product installed is not
genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file as
described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed is
not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.

Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff


You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you install
it.) Try opening Word and going to Office Button | Word Options |
Resources | Activate. If you use the web activation, it will give you
an activation code to type in (or maybe it's inserted automatically, I
can't remember). If you use the phone activation, a person will give
you an activation code to input. Either way, you should then be able to
download templates without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff


The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375



I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[garfield-n-odie [MVP]]

Are individual components from an earlier Office version installed on
the computer? For example, some people who have Office 2007 will
install proofing tools from Office 2003 or earlier to enable spellcheck
in Outlook Express or MSN (neither of which are Office applications, by
the way), and installing an individual component without installing the
core components from an Office suite can cause the validation issue you
describe.

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined by
Microsoft, then ran activation on both Office Home & Student, as well as
Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed" and
that "This is a strong indication that the Office product installed is not
genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file as
described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

Jeff Stanton wrote:

The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed is
not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.




Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff



You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you install
it.) Try opening Word and going to Office Button | Word Options |
Resources | Activate. If you use the web activation, it will give you
an activation code to type in (or maybe it's inserted automatically, I
can't remember). If you use the phone activation, a person will give
you an activation code to input. Either way, you should then be able to
download templates without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff



The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Echo S]

I would contact Microsoft at this point.

http://support.microsoft.com/oas/default.aspx?gprid=8753

Click Home and Student.

If you then click "how to purchase support," you'll see

"Customers who have purchased their software from a retailer (known as
shrink-wrapped software) please observe the following support policy:

"90 days No-charge Support included with Software Purchase

"Customers who purchase full packaged products (consumer products, desktop
applications, desktop operating systems) will receive 90 days of no-charge
assistance via phone, starting from either the product activation or the
first incident."

Finding a phone number to call is harder.

Hit Contact Us at the bottom of the page.

No, don't do that -- unless you're in Australia.

Go to http://support.microsoft.com and click ...

No, don't do that, either. All the "contact us" links go to Australia
support right now. I'll have to dig up a link or number for you. Or maybe
someone else will post one.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined
by Microsoft, then ran activation on both Office Home & Student, as well as
Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed" and
that "This is a strong indication that the Office product installed is not
genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed
is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.



Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff


You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you
install it.) Try opening Word and going to Office Button | Word
Options | Resources | Activate. If you use the web activation, it will
give you an activation code to type in (or maybe it's inserted
automatically, I can't remember). If you use the phone activation, a
person will give you an activation code to input. Either way, you
should then be able to download templates without being prompted for a
code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff


The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375



I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Jeff Stanton]

There was no other version of Office on this computer. It's a new laptop
purchased to replace an older one that had an earlier version of Word, but I
didn't move anything. The only other Office program installed is Publisher
2007. I activated each component when I first opened it. In each case, the
activation wizard started automatically and indicated sucessful activation.

Are individual components from an earlier Office version installed on the
computer? For example, some people who have Office 2007 will install
proofing tools from Office 2003 or earlier to enable spellcheck in Outlook
Express or MSN (neither of which are Office applications, by the way), and
installing an individual component without installing the core components
from an Office suite can cause the validation issue you describe.

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined
by Microsoft, then ran activation on both Office Home & Student, as well
as Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed"
and that "This is a strong indication that the Office product installed
is not genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

Jeff Stanton wrote:


The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed
is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.




Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for
the key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff



You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you
install it.) Try opening Word and going to Office Button | Word
Options | Resources | Activate. If you use the web activation, it
will give you an activation code to type in (or maybe it's inserted
automatically, I can't remember). If you use the phone activation, a
person will give you an activation code to input. Either way, you
should then be able to download templates without being prompted for
a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff



The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




I bought a copy of Office and when I try to download templates,
I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[garfield-n-odie [MVP]]

Okay, then I'm out of ideas. Take Echo's advice about contacting
Microsoft.

There was no other version of Office on this computer. It's a new laptop
purchased to replace an older one that had an earlier version of Word, but I
didn't move anything. The only other Office program installed is Publisher
2007. I activated each component when I first opened it. In each case, the
activation wizard started automatically and indicated sucessful activation.

Are individual components from an earlier Office version installed on the
computer? For example, some people who have Office 2007 will install
proofing tools from Office 2003 or earlier to enable spellcheck in Outlook
Express or MSN (neither of which are Office applications, by the way), and
installing an individual component without installing the core components
from an Office suite can cause the validation issue you describe.

Jeff Stanton wrote:

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined
by Microsoft, then ran activation on both Office Home & Student, as well
as Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed"
and that "This is a strong indication that the Office product installed
is not genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?



in message

You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

Jeff Stanton wrote:



The templates that I can't download (for both Word and Excel) all are

from the Microsoft web site. When the site attempts to validate the

software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed
is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.





Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for
the key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com




I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff




You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you
install it.) Try opening Word and going to Office Button | Word
Options | Resources | Activate. If you use the web activation, it
will give you an activation code to type in (or maybe it's inserted
automatically, I can't remember). If you use the phone activation, a
person will give you an activation code to input. Either way, you
should then be able to download templates without being prompted for
a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com




I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff




The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375





I bought a copy of Office and when I try to download templates,
I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Echo S]

Ah, and if you have your settings set to the appropriate country, you do get
appropriate numbers and such to call. (Turns out I'd changed my settings to
Australia to try to help resolve some user's issue, and completely forgot
about it. And when I asked another MVP what information she was getting when
she clicked the support link below, well...she was also getting Australia
info because she'd done the same to try to track down the same issue awhile
back! LOL! We're numbskulls sometimes, what can I say?!)

Anyway, you can go to http://support.microsoft.com and click "Microsoft
Worldwide" over on the right side of the page. That gets you to a page where
you can set your location, and after doing that, you should be able to get
to the correct phone numbers when you hit "contact us."

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

I would contact Microsoft at this point.

http://support.microsoft.com/oas/default.aspx?gprid=8753

Click Home and Student.

If you then click "how to purchase support," you'll see

"Customers who have purchased their software from a retailer (known as
shrink-wrapped software) please observe the following support policy:

"90 days No-charge Support included with Software Purchase

"Customers who purchase full packaged products (consumer products, desktop
applications, desktop operating systems) will receive 90 days of no-charge
assistance via phone, starting from either the product activation or the
first incident."

Finding a phone number to call is harder.

Hit Contact Us at the bottom of the page.

No, don't do that -- unless you're in Australia.

Go to http://support.microsoft.com and click ...

No, don't do that, either. All the "contact us" links go to Australia
support right now. I'll have to dig up a link or number for you. Or maybe
someone else will post one.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined
by Microsoft, then ran activation on both Office Home & Student, as well
as Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed" and
that "This is a strong indication that the Office product installed is not
genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

Jeff Stanton wrote:

The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed
is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.



Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for
the key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff


You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you
install it.) Try opening Word and going to Office Button | Word
Options | Resources | Activate. If you use the web activation, it
will give you an activation code to type in (or maybe it's inserted
automatically, I can't remember). If you use the phone activation, a
person will give you an activation code to input. Either way, you
should then be able to download templates without being prompted for
a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff


The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375



I bought a copy of Office and when I try to download templates,
I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[Echo S]

Oh, and getting your location settings right also means you get correct
phone numbers when you go to
http://support.microsoft.com/oas/default.aspx?gprid=8753 and click your
version of Office in the first place....

<sheepish grin>

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

Ah, and if you have your settings set to the appropriate country, you do
get appropriate numbers and such to call. (Turns out I'd changed my
settings to Australia to try to help resolve some user's issue, and
completely forgot about it. And when I asked another MVP what information
she was getting when she clicked the support link below, well...she was
also getting Australia info because she'd done the same to try to track
down the same issue awhile back! LOL! We're numbskulls sometimes, what can
I say?!)

Anyway, you can go to http://support.microsoft.com and click "Microsoft
Worldwide" over on the right side of the page. That gets you to a page
where you can set your location, and after doing that, you should be able
to get to the correct phone numbers when you hit "contact us."

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html

I would contact Microsoft at this point.

http://support.microsoft.com/oas/default.aspx?gprid=8753

Click Home and Student.

If you then click "how to purchase support," you'll see

"Customers who have purchased their software from a retailer (known as
shrink-wrapped software) please observe the following support policy:

"90 days No-charge Support included with Software Purchase

"Customers who purchase full packaged products (consumer products,
desktop applications, desktop operating systems) will receive 90 days of
no-charge assistance via phone, starting from either the product
activation or the first incident."

Finding a phone number to call is harder.

Hit Contact Us at the bottom of the page.

No, don't do that -- unless you're in Australia.

Go to http://support.microsoft.com and click ...

No, don't do that, either. All the "contact us" links go to Australia
support right now. I'll have to dig up a link or number for you. Or maybe
someone else will post one.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined
by Microsoft, then ran activation on both Office Home & Student, as well
as Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed"
and that "This is a strong indication that the Office product installed
is not genuine."
Both products were purchased at BestBuy, and I have the receipts to
prove it. What would you suggest at this point?



in message You might have a corrupt license file. Try deleting the OPA12.DAT file
as described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate
a 2007 Office product", and then activate the software again.

Jeff Stanton wrote:

The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed
is not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.



Can you give us an example of one of the templates that causes this
for you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for
the key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff


You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking
you to activate? (You still have to activate the software after you
install it.) Try opening Word and going to Office Button | Word
Options | Resources | Activate. If you use the web activation, it
will give you an activation code to type in (or maybe it's inserted
automatically, I can't remember). If you use the phone activation, a
person will give you an activation code to input. Either way, you
should then be able to download templates without being prompted for
a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com


I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff


The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375



I bought a copy of Office and when I try to download templates,
I'm asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff

 

[chefhappy]

Hey garfield-n-odie" I have the same problem with validation, but I have
also transfered an older, Authorized, verson of publisher from my previous
computer. This may be my delima. What can I do? Also , i recieved a
message that software, Microsoft Home Office and Student 2007 is not genuine.
But I dont have MS Home Office Student, I have MS Office Standard 2007
installed.

I have product codes, cert of authenticity, everything. What can I do to
have my Office Standard 2007 validated?

Are individual components from an earlier Office version installed on
the computer? For example, some people who have Office 2007 will
install proofing tools from Office 2003 or earlier to enable spellcheck
in Outlook Express or MSN (neither of which are Office applications, by
the way), and installing an individual component without installing the
core components from an Office suite can cause the validation issue you
describe.

I followed your suggestion, to no avail. I deleted OPA12.dat as outlined by
Microsoft, then ran activation on both Office Home & Student, as well as
Publisher 2007 (this version of office doesn't have it), then tried to
download a theme for Word. I got a message saying "This computer failed
Validation.", even though the validation was accepted when performed. The
message said that both Office Home & Student and Publisher completed
validation, but that "2007 Microsoft Office system: Validation Failed" and
that "This is a strong indication that the Office product installed is not
genuine."
Both products were purchased at BestBuy, and I have the receipts to prove
it. What would you suggest at this point?

You might have a corrupt license file. Try deleting the OPA12.DAT file as
described in http://support.microsoft.com/?kbid=919895 "How to
troubleshoot problems that you may experience when you try to activate a
2007 Office product", and then activate the software again.

Jeff Stanton wrote:


The templates that I can't download (for both Word and Excel) all are
from the Microsoft web site. When the site attempts to validate the
software, I'm told that the software (Office Home and Student 2007)
completed validation. Then it tells me that no valid Office key was
detected, and that it's a strong indication that the product installed is
not genuine.
The key I entered when I installed the software was accepted, and the
product was purchased from BestBuy in a new, sealed plastic box.
I have nno idea what else I can do to convince them that I don't have
pirated software.




Can you give us an example of one of the templates that causes this for
you? (preferably also a link to it)

What is the exact text of the message you're receiving that asks for the
key?

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I have already activated my copy of Office. This is wht I don't
understand why I'm asked for the Product Key again.

Jeff



You shouldn't be asked for a product key when downloading templates.
(That's the one on the inside of the CD.) I wonder if it's asking you
to activate? (You still have to activate the software after you install
it.) Try opening Word and going to Office Button | Word Options |
Resources | Activate. If you use the web activation, it will give you
an activation code to type in (or maybe it's inserted automatically, I
can't remember). If you use the phone activation, a person will give
you an activation code to input. Either way, you should then be able to
download templates without being prompted for a code/key.

--
Echo [MS PPT MVP] http://www.echosvoice.com
What's new in PowerPoint 2007? http://www.echosvoice.com/2007.htm
(New!) The PowerPoint 2007 Complete Makeover Kit
http://tinyurl.com/2qzlpl
Fixing PowerPoint Annoyances
http://www.oreilly.com/catalog/powerpointannoy/index.html
PPTLive! Oct 28-31, New Orleans http://www.pptlive.com



I'm entering the key on the inside of the plastic box the software
came in. It's the same key I entered to register the software.

Jeff



The key is to thwart software piracy. Are you entering the correct
key? It is not the one on your tower.

--

JoAnn Paules
MVP Microsoft [Publisher]

~~~~~
How to ask a question
http://support.microsoft.com/KB/555375




I bought a copy of Office and when I try to download templates, I'm
asked
for the 25 character key. When I type it in I'm told the key is
incorrect.
Two questions: Why do they want the key, and what do I do now?

Jeff