Office not responding after trying to use "save as" command??

R

Robert Cracknell

Hi,

When one of our users trys to perform a "save as" function, it cause the
office aplication to not respond and just hang. This is the case for any of
the office 2002 suite. The only way to release the PC is to end the task.
Any ideas??
 
S

Shawn

I was having the same issues with Word, Excel, and Outlook. I tried what was
on the Support document that Bob recommended below. Didn't do anything.

I did find the following repair that worked instantally.

http://patch-info.de/WinXP/Downloads/KB908531_Share-To-Web.zip

You will have to extract this as it is in a compressed file. However, as
soon as I installed this my Microsoft applications worked fantastically.

Let me know if it worked for you.

Shawn
 
K

kweisen1

Robert said:
*Great that worked!

do you know what the patch fixes?
--
Rob Cracknell


:
[vbcol=seagreen]
I was having the same issues with Word, Excel, and Outlook. tried what was
on the Support document that Bob recommended below. Didn't d anything.

I did find the following repair that worked instantally.

http://tinyurl.com/klxpx

You will have to extract this as it is in a compressed file. However, as
soon as I installed this my Microsoft applications worke fantastically.

Let me know if it worked for you.

Shawn

:
*
Click to expand...
Click to expand...


Also - worked for me, however, I had to do a reboot - kweisen


-
kweisen
 
E

ejayhire

Pseudo-Quoting the knowledge base article:

The MS06-015 security update package installs a new binary,
VERCLSID.EXE, which validates shell extensions before they are
instantiated by the Windows Shell or Windows Explorer. On some
computers, VERCLSID.EXE stops responding.

<snip>

The MS06-015 (908531)
http://www.microsoft.com/technet/security/bulletin/ms06-015.mspx)
security update includes a "white list"; VERCLSID.EXE will not scan any
extension that appears on this list. <edit> Adding the offending shell
extensions ID to the whitelist corrects the problem.

The whitelist is registry key
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Shell
Extensions\Cached

Adding this dword to that key fixes the problem, if it is caused by
HP's share to web functions.
{A4DF5659-0801-4A60-9607-1C48695EFDA9}
{000214E6-0000-0000-C000-000000000046} 0x401

and, these parting words...
It has not been determined if there are other third-party COM controls
or shell extensions that may also cause this problem.

Ejay Hire
Hostsouth.com Professional Web hosting
 
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