Office Pro 2003 not removed in upgrade to Office Pro 2007

J

Jim_Kirk

Hi,
I just purchased Office Professional 2007 and installed it as an
upgrade to Office Pro 2003. The 2003 product did not uninstall and when I go
to Add/Remove programs and try to uninstall office 2003 I get the message:
"The Installation source for this product is not available. Verify that the
source exists and that you can use it."
I am running Win XP SP2 and all Office Pro 2007 programs are activated
and working. Also, FYI, when I click on an Office 2003 program [say Word
2003] I get a quick dialog box saying "installing" and then quickly get the
dialog "Microsoft Office Word 11.0, "An error occurred and tis feature is no
longer functioning properly. Please run Setup and Select "Repair..." to
restore this application." When I click OK Word 2003 then starts up just
fine.
I would like to remove all Office 2003 programs from my system [except
Frontpage 2003] and would appreciate any help in how to proceed. If you feel
a call to Microsoft is in order I can do that but I thought I'd try the
discussion group route first.
Thanks.
Jim Kirk
 
J

Jim_Kirk

Arun,
I have the window installer cleanup and have tried it but it only will
remove versions of Office prior to Office 2003 and will not remove Office
2003 itself. There is no office cleanup utility that I have been able to
locate for Office 2007 which, if it did exist, would remove Office 2003.
It's interesting because my research shows a Microsoft kb article [kb
924618] which says to use the Office cleaner on the Office 2007 CD in the
folder Files>Pfiles>Msoffice>Office 12>Offcln.exe which is for "How to remove
earlier Office programs after you install the 2007 Office Suite." Alas, it
doesn't exist on the Office 2007 CD.
Do you have other suggestions or does anyone else?
Thanks.
Jim Kirk
Arun said:
The windows installer cleanup will be of help. Download it from
http://support.microsoft.com/kb/290301/en-us

Run it to remove the office 2003. Also I would recommend a detect and repair
after this for the 2007 on your computer.

Jim_Kirk said:
Hi,
I just purchased Office Professional 2007 and installed it as an
upgrade to Office Pro 2003. The 2003 product did not uninstall and when I go
to Add/Remove programs and try to uninstall office 2003 I get the message:
"The Installation source for this product is not available. Verify that the
source exists and that you can use it."
I am running Win XP SP2 and all Office Pro 2007 programs are activated
and working. Also, FYI, when I click on an Office 2003 program [say Word
2003] I get a quick dialog box saying "installing" and then quickly get the
dialog "Microsoft Office Word 11.0, "An error occurred and tis feature is no
longer functioning properly. Please run Setup and Select "Repair..." to
restore this application." When I click OK Word 2003 then starts up just
fine.
I would like to remove all Office 2003 programs from my system [except
Frontpage 2003] and would appreciate any help in how to proceed. If you feel
a call to Microsoft is in order I can do that but I thought I'd try the
discussion group route first.
Thanks.
Jim Kirk
Click to expand...
Click to expand...
 
J

Jim_Kirk

I have solve my problem by talking with Microsoft Support. The solution was
found as:
1. Resolution/Recommendations: Remove office 2003 using windows installer
cleanup utility
2. Log on to support.microsoft.com/kb/290301 and download windows installer
clean up.
3. Install windows install cleanup.
4. Start>all programs>windows install clean up.
5. Uninstall office 2003 and restart the machine.

When you use this utility be sure to highlight just the program you want to
uninstall. I had no problems removing Office Professional 2003 and Visio
Professional 2003 and there was no changes made to the existing Office Pro
2007 and Visio Pro 2007.

Jim Kirk


Jim_Kirk said:
Arun,
I have the window installer cleanup and have tried it but it only will
remove versions of Office prior to Office 2003 and will not remove Office
2003 itself. There is no office cleanup utility that I have been able to
locate for Office 2007 which, if it did exist, would remove Office 2003.
It's interesting because my research shows a Microsoft kb article [kb
924618] which says to use the Office cleaner on the Office 2007 CD in the
folder Files>Pfiles>Msoffice>Office 12>Offcln.exe which is for "How to remove
earlier Office programs after you install the 2007 Office Suite." Alas, it
doesn't exist on the Office 2007 CD.
Do you have other suggestions or does anyone else?
Thanks.
Jim Kirk
Arun said:
The windows installer cleanup will be of help. Download it from
http://support.microsoft.com/kb/290301/en-us

Run it to remove the office 2003. Also I would recommend a detect and repair
after this for the 2007 on your computer.

Jim_Kirk said:
Hi,
I just purchased Office Professional 2007 and installed it as an
upgrade to Office Pro 2003. The 2003 product did not uninstall and when I go
to Add/Remove programs and try to uninstall office 2003 I get the message:
"The Installation source for this product is not available. Verify that the
source exists and that you can use it."
I am running Win XP SP2 and all Office Pro 2007 programs are activated
and working. Also, FYI, when I click on an Office 2003 program [say Word
2003] I get a quick dialog box saying "installing" and then quickly get the
dialog "Microsoft Office Word 11.0, "An error occurred and tis feature is no
longer functioning properly. Please run Setup and Select "Repair..." to
restore this application." When I click OK Word 2003 then starts up just
fine.
I would like to remove all Office 2003 programs from my system [except
Frontpage 2003] and would appreciate any help in how to proceed. If you feel
a call to Microsoft is in order I can do that but I thought I'd try the
discussion group route first.
Thanks.
Jim Kirk
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