Office programs constantly crashing on new laptop

D

David

I have a 6 month old Toshiba P4 2.5 GHZ laptop and am
running XP Professionanal and Office xp Professional.

Each day word or office (or usually both) crash for no
apparent reason. I have up to date Internet and Virus
software and have loaded all product updates/patches.
Having come from using an old Macintosh (therefore read
computer dummy) I didn't expect to have these problems
with a brand new computer and softwareing which I find
extremely annoying and disappointing.

I had an additional crash in PowerPoint yesterday
(indicating all Office programs are affected), PLUS a
blue screen crash with a bugcode USB driver error. (PS
Have checked for driver updates - there are none and the
HP printer was bought with the computer)

What is the simplest way to bring the thing to heel apart
from throwing the whole lot out the window and buying a
Mac? Suggestions anyone?
 
R

Rojo

Do you have valid antivirus software? Are you updating it whenever prompted?
You could have a virus. You also could have malware on your system. Download
and run the free Ad-Aware program from Lavasoft (www.lavasoft.nu). Make sure
you update the reference file first. If none of this helps, I suspect that
Toshiba's customized version of Windows is really buggy. I've seen these
problems on other new Toshiba laptops, although I haven't been able to
definitely connect the problems with Windows.

If the Toshiba version of Windows is really the problem, a repair can be
complicated and time consuming. You'll have to back up your data, borrow an
OEM version of Windows XP Pro (With a Microsoft label, NOT a hardware
manufacturer's name on it), install it and follow the prompts to delete your
drive partition(s) and create a new one (NTFS), and reinstall your programs.
However, if Word is on the Toshiba recovery disk containing Windows, you'll
be out of luck, because you won't be able to install it without reinstalling
Toshiba's version of Windows.

When prompted for your Windows key, use the one on the sticker on the bottom
of your machine. Do not attempt to use the key from the copy you borrowed.

Joel
 
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