Office Programs do not quit

[omsoft]

I have XP SP2 and Office 2003 SP3.
Lately, I have noticed that when I exit from any of the Office programs -
Word, Excel, Access, Outlook - they seem to quit but an instance remains. I
can see them in Task Manager. This over longer term causes performance
degradation.

Has anyone noticed this?

I am suspecting ActiveSync (for SmartPhone synchronizing) or Norton 360. But
not sure. Any thoughts?

Thanks much.

 

[Milly Staples [MVP - Outlook]]

If you are using Word as the Outlook editor, having your PDA/smartphone
cradled will keep both in memory.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, omsoft asked:

| I have XP SP2 and Office 2003 SP3.
| Lately, I have noticed that when I exit from any of the Office
| programs - Word, Excel, Access, Outlook - they seem to quit but an
| instance remains. I can see them in Task Manager. This over longer
| term causes performance degradation.
|
| Has anyone noticed this?
|
| I am suspecting ActiveSync (for SmartPhone synchronizing) or Norton
| 360. But not sure. Any thoughts?
|
| Thanks much.

 

[omsoft]

I turned it off. But that did not do anything.
It also happens with Excel and Access.

 

[Erik Steen]

I have XP SP2 and Office2003SP3.
Lately, I have noticed that when I exit from any of the Office programs -Word, Excel, Access, Outlook - they seem toquitbut an instance remains. I
can see them in Task Manager. This over longer term causes performance
degradation.

Has anyone noticed this?

I am suspecting ActiveSync (for SmartPhone synchronizing) or Norton 360. Butnotsure. Any thoughts?

Thanks much.

I have the same problem. Have trawled the internet to find solution
but no luck. Have you had any luck with this yet.

 

[Bob I]

I have the same problem. Have trawled the internet to find solution
but no luck. Have you had any luck with this yet.

Are you using ActiveSync (for SmartPhone synchronizing) or Norton 360?
Maybe you stumbled on the cause?

 

[omsoft]

I finally found a workaround on Symantec community forums. The issue is with
zombie processes. I do not have a way of accessing it right now, but if you
look for it on their community forum site, you will find it. The process
unregisters one of their shell DLLs.