Office Update is unable to check for updates

[Tiziano]

I have Office 2000 Professional and Windows 2000 Professional, SP4.

When I run Office Update from IE, I get the following message.
I am not much of an expert with these things... I do have
administrative privileges and Windows Installer 3. I have always
been able to run Office Update. This problem has just started.
Is anybody able to help? Thanks.
----
tb

The Office Update site is unable to check for updates on this computer.
This may be happening because of one of the following reasons:

a.. You do not have administrative privileges for this computer.
b.. There is a network problem and the detection catalog used by the
Office Update site failed to download. Go back to the Downloads home page
and try running detection again.
c.. Windows Installer patch files (.MSP files) from previously applied
Office updates are missing from the \Windows\Installer hidden directory on
your computer. MSP files are stored on your computer after update
installation completes because they need to be referenced for future update
operations. If the files are missing you will not be able to apply Office
updates. You may also be unable to uninstall Office products as a result of
the same problem. Please contact Microsoft Product Support Services for
assistance.
d.. You installed Office updates in the past and then upgraded from
Windows Installer version 1.0 to Windows Installer version 1.1. For more
information see the KB article Windows Installer May Prompt for Install
Source if Unavailable.

 

[Susan Ramlet]

Hi, Tiziano,

Have you tried this article?

Update process quits unexpectedly after you click "Check for Updates" on the
Office Update Web site:
http://support.microsoft.com/default.aspx?scid=kb;en-us;304498

 

[Goose[MS]]

If Susan's suggestions didn't work, try running a rapir on your Office apps
(Help menu -> Detect and Repair). If that doesn't help you may want to try
using the Windows Installer Cleanup utility, but please read the article
carefully, this is in case your application has the problem described in
option "c"
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301

Gustavo Muñoz
Software Test Engineer
Microsoft

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