Office Update Problem

M

mike i

I am trying to update my Microsoft Office XP. When I
click on "check for updates" at
http://office.microsoft.com/OfficeUpdate/default.aspx,
the progfress bar goes to 40% each time and then gives me
the following message:

The Office Update site is unable to check for updates on
this computer. This may be happening because of one of
the following reasons:

You do not have administrative privileges for this
computer.
There is a network problem and the detection catalog used
by the Office Update site failed to download. Go back to
the Downloads home page and try running detection again.
Windows Installer patch files (.MSP files) from
previously applied Office updates are missing from the
\Windows\Installer hidden directory on your computer. MSP
files are stored on your computer after update
installation completes because they need to be referenced
for future update operations. If the files are missing
you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result
of the same problem. Please contact Microsoft Product
Support Services for assistance.
You installed Office updates in the past and then
upgraded from Windows Installer version 1.0 to Windows
Installer version 1.1. For more information see the KB
article Windows Installer May Prompt for Install Source
if Unavailable.

Search for Office updates in the Download Catalog
Report the error to Microsoft
< Back to top >

How do I fix this? (by the way, I am able to update
Windows XP)
 
C

Craig S

This copied from earlier REPLY to same question: it may be
that your Windows Installer data has somehow become
corrupted. You may need to run the Windows Installer
Cleanup Utility to remove references to Office XP, then
re-install Office XP and its patches.
Description of the Windows Installer CleanUp Utility
http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Susan Ramlet
MVP - Microsoft Office
 

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